Spanish / Portuguese Speaking Travel Consultant Full Time Job

 Spanish / Portuguese Speaking Travel Consultant – Cape Town.

About our client:

Our Client isn’t just any safari company – they’re the ones you turn to when you want a truly exceptional adventure. Since 2004, they’ve been crafting luxury safaris across Southern Africa, East Africa, and the Indian Ocean Islands, earning them the title of the World’s Most Awarded Safari Company. Over the years, they’ve welcomed over 200,000 guests from around the world, each one leaving with unforgettable memories.

Why join them?

When you join them, you’ll have the opportunity to be part of something meaningful. For every seven guests who travel with them, they create a permanent job in the tourism industry, helping to uplift communities and protect wildlife.. Join them and be part of a company that’s not just about business, but about making a difference in the world.

Package:

Negotiable depending on experience. Enjoy an attractive remuneration package, including a competitive base salary, pension fund, and 20 days of paid vacation per year. Work in gorgeous offices in Cape Town, experience exciting travel opportunities, and enjoy perks that come with being part of their team.

About the roles:  (1x Spanish role and 1x Portuguse role)

As the Spanish or Portuguese Travel Consultant, you will shape our client’s travel offerings by understanding clients’ needs and suggesting suitable travel itineraries. You will organise travel from start to finish, impacting our client’s competitiveness and the quality of travel experiences provided.

Requirements:

• Fluent in speaking and writing in the Spanish or Portuguese language;
• A National Senior Certificate/Matric;
• 2-3 years experience within the tour operator environment;
• The ability to craft tailor-made experiences based on the clients’ needs and specific requirements from the Spanish  or Portuguese market;
• Destination knowledge in Southern Africa, East Africa, Indian Ocean islands;
• Proficient in Google Suite;
• Working experience of tour operating software (ex. Globetrack, Kaptio, Tourplan, etc.);
• The ability to influence clients;
• Great communication skills;
  Understanding of the market’s trends and needs;
  High level of client-centricity.

Duties and Responsibilities:

• Acting as the first (and best!) point of contact for international clientele interested in booking tailor-made holidays and safaris on the continent;
• Wowing existing and potential clients with first-hand knowledge of African properties and destinations;
• Preparing attractive quotations and itineraries that complement individual client expectations and budgets;
• Effectively actioning the travel booking process at all levels (including booking hotel rooms, car rentals, lodges etc. as per customer confirmation);
• Collecting client payments – ka-ching! – and approving supplier invoices for payment;
• Providing customer support before, during and after travel – ensuring that clients stay clients;
• Meeting and exceeding monthly and quarterly sales targets set by Sales Managers;
• Work directly with Sales Managers to resolve client travel issues;
• Customer service-related responsibilities from client;
• Ensure that all Trustpilot links are reviewed prior to CX Team sending out to clients;
• Send all escalations for Sales Support to direct line manager;
• Work with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolved;
• Work with the rates team to resolve rates-related tasks;
• Log all required tickets relating to rates and product and communicate effectively with support areas;
• Communication with Sales Support areas Including but not limited to:
  • Flights;
  • Finance;
  • Kaptio Team;
  • Marketing.
  • Managing metrics as part of performance review:
  • Enquiries;
  • Bookings;
  • E2B;
  • Revenue;
  • GP;
  • GP%.