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IT Support Engineer (Mid – Senior) – Wynberg, Cape Town.
We specialize in providing comprehensive desktop and site support solutions, ensuring seamless operations and optimal performance for our clients. We are seeking a highly skilled and experienced Desktop / Site Support Engineer to join our team based in Wynberg.
The ideal candidate will be proficient in providing mid to senior-level support for desktop infrastructure, with expertise in Windows server, Hyper-V, Windows Desktop, Office 365, and networking technologies.
Minimum Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or related field (preferred)
- Proven experience in desktop and site support roles, with a minimum of 3 to 5 years in mid to senior-level positions
- Proficiency in Windows server administration and troubleshooting
- Strong knowledge of Hyper-V virtualization technology
- Expertise in deploying, configuring, and troubleshooting Windows desktop operating systems
- Hands-on experience with Office 365 administration and support
- Solid understanding of networking principles, protocols, and technologies
- Excellent problem-solving skills and attention to detail
- Strong communication and interpersonal abilities
- Ability to work effectively both independently and as part of a team
- Relevant certifications (e.g., MCSA, MCSE, CompTIA Network+) are a plus
Duties and Responsibilities:
- Provide technical support for desktop infrastructure and site operations
- Maintain and troubleshoot Windows server environments
- Manage and administer Hyper-V virtualization platforms
- Install, configure, and maintain Windows desktop operating systems
- Support Office 365 applications and services
- Diagnose and resolve networking issues, including LAN/WAN connectivity, routers, firewalls, and switches
- Collaborate with team members and other departments to ensure efficient resolution of technical problems
- Document all support activities, solutions, and configurations for future reference
- Stay updated with emerging technologies and industry trends to provide proactive support and recommendations