Security and Fraud Group Manager Full Time Job

Security and Fraud Group Manager – Cape Town.

A vacancy exists for a Security and Fraud Group Manager within the VAS and Card division, Kazang, in Cape Town.

The Security and Fraud management is the process of identifying, assessing, and controlling threats to an organisation’s capital, earnings and operations. These threats stem from a variety of sources and result in the depletion of profits, operating inefficiencies, reputational losses and legal consequences.

In our complex business environment, it is essential to have an efficient Security and Fraud Group that is managed by a competent and experienced individual.

Key Responsibilities include, but are not limited to:

Strategy Development and Implementation:

• Developing, implementing, monitoring, and providing performance tracking of fraud strategies and fraud prevention processes.

Data Analysis and Fraud Trend Identification:

• Analysing fraud events as well as standard transactional data to identify actual and possible root causes of fraud trends and propose solutions and preventative measures.

Operational Management:

• Managing a Financial Trusted Centre where all day-to-day transactions that could lead to fraudulent activities are performed.
• Defining and authorising access permissions to critical systems.
• Actioning all agreed fraud prevention and detection processes in order to drive fraud losses (as defined by an agreed set of commercial measures or ratios that measure current levels of fraud in specific areas or business units) towards a pre-agreed maximum acceptable level of fraud losses for each specific area or business unit.
• Implementing a process for the ongoing design and implementation of a set of activities to curb fraud and the ongoing development of a set of identified SOPs and Modus Operandi to be able to use to build system and business tests and filters.
• Enhance collaboration with internal teams, ensuring that efforts are not duplicated or counter-productive within the business.

Team Management and Special Operations:

• Managing a Forensics Team that will investigate and gather evidence related to fraud that has occurred.
• Managing a team of Field Investigators as part of the Forensics Team, whose role will be to conduct physical in-field visits to sites where fraudulent activities are purported to have taken place.
• Making use of Red Hat Attack Teams on a scheduled and ongoing basis against ourselves to identify issues, weaknesses, and possible new attack vectors.

Reporting Systems and Communication:

• Managing the incentive-based fraud reporting system and program, including taking appropriate action against all reported incidents.
• Developing and releasing internal communication about fraud and wins.
• Utilising and improving (where needed) the set of protocols and procedures developed by the business for reporting, handling, and acting on suspected or verified fraud events in the business.

Compliance and Industry Collaboration:

• Building alliances with industry players and service providers to reduce attack growth and fraud viral learning effects.
• Evaluating and adjusting structures and processes to ensure that duties and access to systems are segregated so we don’t put employees in positions where they might be targeted for collusion or tempted to perpetrate fraud.
• Contributing to any internal group platforms created to promote knowledge share across the group.
• Keeping up to date with industry best practice with regards to the prevention and management of fraud perpetrated by both internal (employee) operators and external operators.
• Ensure that the security and fraud prevention activities are not only compliant with current laws and regulations but are also proactively adjusted in anticipation of new regulatory developments.

Technological Advancement and Collaboration:

• Developing skills and knowledge in the AI and ML space to improve the company understanding of these technologies and their uses.
• Working with internal and external development teams to develop superior fraud detection processes and systems, making use of real-time data and AI and ML technologies where applicable.

Risk Management and Business Continuity:

• Providing input to the overall company risk management and business continuity processes.

In order to be considered for this position, the following requirements must be met:

• 10 Years + in the field of forensic investigation or intelligence and counterintelligence or other applicable field.
• Business operations either in an operations role or through operating their own business.
• Post Grad in IT or Business Field.
• Advanced computer skills, software tools, and ChatGPT exposure.

Behavioural Competencies:

• Analytical, structured, articulate, organized.
• Highly articulate, both written and verbal, English and Afrikaans.
• Business-minded, resolute and rigorous.
• Highly motivated, and passionate about problem-solving.
• Excellent people skills, motivational, inspiring and highly empathetic and observant.