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Sign inA leading Managed IT Services Provider is looking for a ‘‘Specialist Services Agent (T2 or T3)’’ to join their team on a full-time permanent basis in Cape Town.
Excellent compensation package plus internal career advancement opportunities.
The primary role of the IT Services Agent (T2 or T3) is responsible for providing technical support and assistance to all the clients. The IT Service Agents may interact with customers by phone or in-person to identify and diagnose issues, categorize and record reported queries and provide solutions. The IT Service Agents will advise users on appropriate course of action, monitor issues from start to resolution and deal with escalations when required.
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