Internal Account Manager (Security) Full Time Job Permanent Job

Internal Account Manager job vacancy in Johannesburg.

Looking for an Internal Account Manager in Johannesburg to play a pivotal role in driving revenue and business growth within the Gauteng region, focusing on security products.

Your mission is to cultivate strong customer relationships, proactively identify sales opportunities, and ensure seamless coordination of deliveries.

With a minimum of 3 years’ experience in CCTV and Access Control products, along with expertise in brands like Hikvision, Virdi, and 2N, you’ll be a key asset to our team.

If you’re a tech-savvy, detail-oriented sales enthusiast who excels in customer service, negotiation, and problem-solving, we want you on this dynamic team. Bring your passion for IT products and security.

Duties and Responsibilities:

• Cultivate profitable sales growth and achieve targets within the Gauteng region, focusing on security products.
• Manage small to medium-sized accounts internally, proactively reaching out to new and inactive customers.
• Develop and nurture strong customer relationships, understanding their business needs, challenges, and opportunities.
• Identify and engage with key stakeholders to build rapport.
• Expand the customer base by identifying sales opportunities and meeting revenue goals in alignment with the Pinnsec sales strategy.
• Maximize sales through order expansion and upselling.
• Collaborate with the External Sales team to execute the sales strategy and explore new opportunities.
• Act as the primary point of contact for customers, coordinating with company departments to ensure seamless deliveries, communication, and feedback.
• Provide exceptional customer service, promptly addressing inquiries, resolving issues, and meeting SLAs.
• Prepare and present quotations, process orders, and manage relevant documentation.
• Meet or exceed agreed SLAs for quoting and deliveries.
• Negotiate prices to achieve sales targets and liaise with other departments for order fulfillment.
• Regularly update External Account Managers on account status and provide sales and activity reports to management.
• Collaborate closely with internal departments, including Brand and Logistics, to meet customer requirements effectively.
• Attend product training sessions and stay updated on brands, products, and processes.
• Maintain stock reports, address queries from clients and partners, and work within budget revenue and expense parameters.
• Attend product training and events and liaise with stores/dispatch regarding deliveries and invoicing.

Job Requirements:

• Minimum 3 years of experience in CCTV and Access Control products.
• Familiarity with Hikvision, Virdi, and 2N brands (2 years’ exposure).
• 2 years of Account Management and Sales Experience.
• Distribution experience is a plus.
• Strong customer service background.
• Matric with mathematics required.
• Tertiary qualification in Sales, Business Management, or IT is advantageous.
• Proven sales skills with excellent communication and negotiation abilities.
• Tech-savvy with good organizational skills and a proactive approach.
• Ability to work under pressure and meet targets.
• Passion for sales and building customer relationships.
• Strong administrative and problem-solving skills.