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Front House Manager – Hoedspruit.
Kendrick Recruitment is looking for a Front House Manager for a Luxury Safari & Wellness Lodge.
Are you a dynamic and passionate individual with a flair for hospitality and a love for the African wilderness? Join a team as a Front House Manager at Luxury Safari & Wellness Lodge in the Klaserie Private Nature Reserve.
Responsibilities:
- Oversee all front-of-house operations, including guest reception and guest relations.
- Lead and inspire a team of dedicated staff members to ensure impeccable guest service and satisfaction.
- Manage guest check-in and check-out processes, ensuring a seamless and personalized experience for every guest.
- Coordinate with other lodge departments to ensure smooth communication and collaboration, contributing to an efficient and harmonious work environment.
- Handle guest inquiries, requests, and concerns with professionalism and empathy, striving to exceed expectations at every turn.
- Maintain an organized and aesthetically pleasingly public areas, reflecting the lodge’s commitment to luxury and comfort.
- Collaborate with the lodge management to develop and implement guest service standards and training programs.
- Contribute to the planning and execution of special events and activities, enhancing the overall guest experience.
Requirements:
- Previous experience in a front-of-house management role within a luxury safari lodge environment.
- Strong leadership skills with a proven ability to motivate and guide a team.
- Excellent interpersonal and communication skills, both written and verbal.
- Passion for delivering exceptional guest experiences and a dedication to going above and beyond.
- Someone who has experience in wine/sommelier/barista/cocktail service and who is able to train the team.
- Able to oversee a team of 12 (housekeepers and butlers)
- Sound experience in setting up Front of House systems
- Running front office duties from daysheet information, billing etc
- Proficiency in relevant software applications and reservation systems.
- Ability to remain composed and professional in high-pressure situations.
- Knowledge of the local area, wildlife, and safari activities is a plus.
Package:
- Salary 80% – R14 400 per month, the lodge will become operational end of September but they are looking to bring on staff now for training etc. Once the lodge opens the salaries will move to 100%
- Furnished Accommodation, brand new!
- Meal allowance
- Contributions towards Medical Aid and Pension
If you are ready to embark on a journey where luxury meets adventure and create magical moments for our guests, please send your CV, written references and profile picture if you feel this role is for you!