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Sign inOperations Manager required for a job vacancy in Zanzibar.
Exclusive Lodge is looking for an experienced Operations Manager for an island off the coast of Zanzibar.
Minimum Requirements:
- Higher Diploma or bachelor’s degree in hospitality management
- 3-4 years’ experience
- Computer literate
- Fluent in English (oral and written)
- Analysis and problem solving
- Proactive work ethic
- Take pride in personal appearance
- Critical thinking
- Attention to detail
- Good communication skills
- Good interpersonal skills
- Sense of urgency
Duties and Responsibilities include:
- Be friendly, considerate and greet all guests and staff
- Maintain open lines of communication with other staff
- Support the Senior Management in overall responsibility for the effective management and running of the island
- Assist in training and developing of staff as necessary
- Work closely with the Management team to ensure a seamless daily operation
- Placing daily operational orders in a timely and budget-sensitive manner
- Participation in the management, implementation and updating of the lodge to-do lists
- Ensure that administrative functions within the camps are maintained and monitor beverage control
- Ensure that guest information and requests are shared and gathered for all guests
- Checking in and out all guests
- Assist with checking guests’ rooms and that guest areas are neat at all times
- Host / interact with guests daily and communicate feedback if necessary
- Be aware of & make chefs aware of special dietary needs and special occasions
- Manage day to day guest itineraries & activities
- Assist with Social media and other PR related communication
- Allow for flexible work hours
- You must work towards the sustainability of each department and of the company (reduce waste and care for company property)
- Go the extra mile for guests and staff
- Be flexible when receiving unexpected requests from guests
- Be motivated, friendly and proactive when dealing with lodge operations and guests’ expectations