Tier 2 IT Technician (Team Leader) Full Time Job

Tier 2 IT Technician (Team Leader) – Mowbray, Cape Town.

Our client, a managed IT services company, is currently seeking a Tier 2 IT Technician with Team Leader experience to provide client support by resolving requests and incidents to ensure optimal infrastructure functionality.

The ideal candidate should possess at least 4 years of experience in the IT and Networking environment, preferably leading a team, along with excellent knowledge of Microsoft technologies. This includes, but is not limited to, Office 365, Microsoft 365, Azure, Hyper-V/VMWare.

Minimum Requirements:

• Bachelor’s degree in information technology or related field is a plus.
• At least 4 years of support experience
• Team Leader experience overseeing technical teams
• Strong technical and product knowledge, including hardware and software components.
• Proficiency in Office 365 and Azure
• Good general understanding of the ITIL Framework and ITSM Systems
• Excellent knowledge on Microsoft technologies including but not limited to Office 365, Microsoft 365, Azure, Hyper- V / VMWare
• Knowledge of TCP/IP Networking protocols, VLANs, installing and configuring firewalls, managed switches, and routers.
• Good understanding of network security, and malware/ransomware prevention.

Duties and Responsibilities:

• Design and implement projects as per client requirements and project scope
• Infrastructure security analysis and reporting
• Client documentation and policy design
• Incident management, Problem management, Resolving Service Requests, and applying Change Management where necessary.
• Assist / mentor junior consultants and host technical workshops for the team
• Provide high level of support on Windows Servers, workstations, and laptops
• Provide professional, concise communication with team members and customer