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Mid-level IT Support Technician – Blairgowrie, Johannesburg.
If you are looking to join a close-knit team where your technical expertise and problem-solving skills are highly valued, then this could be the ideal position for you!
Our client has a small team that provides technical support to around 40 companies and 500 end-points. The environment is set up to foster creativity and collaboration, where employees work hard but also game during quieter periods and have access to a fully stocked kitchen for lunches, when not working from a client site.
Minimum Requirements:
- Preferred certifications include MCP, ITIL, CE, MCSE, M365 Fundamentals
- Ideally 3-5 years of technical support experience, including exposure to M365 services.
- Proficiency in Microsoft Office Suite and Office 365.
- Familiarity with Windows operating systems, TCP/IP, and basic networking protocols.
- Self-starter with strong learning capabilities.
- Excellent customer service and problem-solving skills.
Duties and Responsibilities:
M365 Support:
- Provide end-user support for Microsoft products.(M365, Server, Deskside)
- Assist with Google Chrome, G-Mail, and Google Drive.
- Troubleshoot M365-related problems and ensure timely resolution.
Deskside Support:
- Respond to IT helpdesk requests promptly, both in local offices and remote locations.
- Handle inventory management and equipment preparation (new and old).
- Create technical documentation for staff.
- Manage user accounts and access rights.
Technical Troubleshooting:
- Diagnose and resolve hardware, software, and network-related issues.
- Configure workstations, printers, and other peripherals.
- Collaborate with management to improve systems and user relations.
Customer Quotes and Supplier Orders:
- Collaborate with sales and procurement teams to generate accurate customer quotes.
- Process supplier orders efficiently, ensuring timely delivery of goods and services.
- Maintain effective communication with vendors and suppliers.