Hospitality Duty Manager Full Time Job

Hospitality Duty Manager position available in Stellenbosch.

Currently recruiting for an experienced and hardworking Hospitality Duty Manager for a Wine Estate in Stellenbosch to join and manage their Accommodation Team.

As the Duty Manager, you will be entrusted with overseeing all facets of our Accommodation operations, managing a team of housekeepers and receptionist, ensuring all give an outstanding consistent 5-star experience for our guests.

Key Responsibilities:

• Take charge of the day-to-day operations of the Estate Accommodation Offering which includes but not limited to administration, bookings, marketing, maintenance, housekeeping and managing of accommodation staff,
• Manage all property assets and operations to maintain 5-star standards set out
• Maintaining a high profile with guest & staff – welcoming guest, check-in/out, presenting estate offerings, organising guest logistics, bookings, and food offerings (breakfast/ lunch/ dinner) options,
• Review the financial health of the department including revenue levels, cost controls and cash flow on a daily, weekly, and monthly basis in conjunction with the budget,
• Review and report on monthly consumption and usage of all consumables by ensuring accurate stock takes are managed and in accordance with the budget,
• Serve as a passionate brand advocate for the property and ensure that the intent of the brand is pulled through in the guest experience,
• Maintain the properties reputation and brand standing in the market by enforcing and upholding the hotels policies and procedures and guest house rules,
• Facilitate effective daily, weekly and monthly meetings with all parties involved and general staff to ensure all understand the accommodation priorities and are aware of operational requirements,
• Monitor guest reviews and respond proactively,
• Coordinate all maintenance issues with the Maintenance department to make sure rooms remain aesthetically pleasing and functional,
• Daily monitoring on staff opening/ closing duties to perfection for guests,
• Manage, train, and develop team members on an ongoing basis to ensure a 5-star accommodation experience,
• Ensuring good communication between the Accommodation department and all other third-parties involved on and off the Estate,
• Ensure predetermined accommodation goals are met and drive revenue targets,

Requirements:

• A vibrant individual with a profound accommodation background and/or relevant qualification
• Experience in OPERA (Must have)
• Good people management skills to inspire and lead
• An unwavering commitment to prioritizing our guests, ensuring every experience is memorable
• 2 years’ minimum experience within a accommodation managing position
• Ability to work flexible hours, including weekends and holidays
• Own reliable transport to get to and from work