Forwarding Sales Manager (International Freight) Full Time Job

Forwarding Sales Manager (International Freight) – Johannesburg.

As the Forwarding Sales Manager (FSM), you will play a pivotal role in driving the growth of our clients’ Air & Ocean Forwarding business in and out of South Africa.

Your primary responsibility will be to generate new business sales, working closely with their global partners and approved BIL Service Providers.

This role demands a strategic approach to identify and capitalize on emerging markets while maintaining strong relationships with existing clients and stakeholders.

The ideal candidate will possess at least 5 to 10 years of Sales Experience in the International Freight Forwarding Industry and a strong understanding of air and sea forwarding processes, regulations, and requirements.

Minimum Requirements:

• Bachelor’s degree or relevant Post Graduate Qualification preferred.
• At least 5 to 10 years of Sales Experience in the International Freight Forwarding Industry.
• Strong understanding of air and sea forwarding processes, regulations, and requirements.
• Excellent communication and negotiation skills.
• Proficiency in MS Office and CRM systems; CargoWise (CW) experience is advantageous.
• Ability to thrive in dynamic environments and manage stress effectively.
• Critical thinking and problem-solving abilities.
• High level of motivation and sales orientation.

Duties and Responsibilities:

New Business Development:

• Generate personal new Forwarding sales to meet annual trade lane volume targets.
• Identify and cultivate relationships with potential prospects to increase market share.
• Coordinate new business accounts secured by the FSM and assess potential opportunities within the inter-company pipeline.

Communication and Liaison:

• Act as a liaison between internal departments, international partners, and clients to ensure effective resolution of issues and adherence to client requirements.
• Communicate regularly with foreign and domestic offices, department managers, and upper management regarding service quality and related issues.

Sales Planning and Execution:

• Define and quantify new Air & Ocean Forwarding targets in collaboration with BD Commercial and Trade Lane teams.
• Develop and execute sales plans to achieve growth objectives, supported by comprehensive monthly, quarterly, and yearly reports.
• Standard Operating Procedures (SOP) and Proposals:
• Prepare SOPs and Forwarding Rate Proposals based on customer requirements to ensure quality and profitable service delivery.
• Work closely with the management team and operating staff to implement SOPs and maintain service standards.

Relationship Building and Diplomacy:

• Build strong rapport and credibility with clients through a consultative approach.
• Exercise diplomacy in resolving customer inquiries and issues, maintaining integrity and ethical standards.