Customer Orders Liaison Full Time Job

Customer Orders Liaison – Montague Gardens, Cape Town.

Have you worked in the packaging industry environment managing orders on a large range of products? Our National client based in Montague Gardens requires your organisational and client liaison skills to join their highly successful team working 07.30 – 17.00 Monday to Friday.

Experience working on SAGE highly advantageous.

Requirements:

• Matric and minimum three years admin, data order processing experience
• Ability to liaise confidently with clients telephonically in a fast-paced environment
• Excellent attention to detail
• Ability to build solid client relationships
• Computer literate
• Hours: 07:30 – 17:00

Duties and Responsibilities:

• Reporting to the Branch Manager
• Assisting customers with orders inbound and outbound
• Invoicing of orders and sending for payment
• Receiving and actioning orders via email
• Processing customer orders and back orders daily
• Increasing customer spend by discussing specials and promoting new product lines
• Liaising with internal departments with queries on orders
• Informing customers if they have ordered out of stock items by offering alternatives
• Keeping customers updated if they are waiting for arrival of stock items
• Assisting with client enquiries or complaints
• Assisting with any additional projects or requirements within the department