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Business Development / Account Manager – Sandton, Johannesburg.
The Business Development / Account Manager role entails building and growing the client base by proactively engaging with clients to ensure superior service and added value.
Responsibilities include strengthening client relationships for long-term partnerships, collaborating with the technical team to provide expert support and advice, and driving awareness initiatives across products, services, and technology trends to enhance customer capabilities.
Key Responsibilities:
Account Management:
- Generate and act on client leads, conduct audits, generate SLA agreements, and present proposals
- Convert leads into sales, ensuring appropriate SLAs are in place
- Conduct client audits for quotations, SLA renewal, and IT recommendations
- Maintain client relationships post-sales
- Develop and implement proactive engagement strategies to foster client relationships
- Anticipate client needs and support IT infrastructure development
- Coordinate technical team response for key account customers
- Generate and present sales reports and critical business information to clients
- Research and monitor the market and competitive landscape
- Develop accurate sales forecasts demonstrating market and customer-specific knowledge
- Exceed sales and customer experience goals
- Build partner and supplier relationships
Business Development:
- Identify sales growth opportunities across segments and industries
- Create business development plans to pursue new clients
- Network and attend relevant forums/events to generate client sales
- Act as a brand ambassador for Westech
- Stay updated on industry trends and technical developments
- Research potential customers and develop lead lists
- Determine sales strategies and goals for products and services
Key Performance Measures:
- Responsiveness, problem-solving, customer satisfaction, and long-term relationship building
- Promoting client growth and revenue streams
- Maintain accurate client records
- Develop strategic marketing plans with internal teams
- Understanding of products and service offerings
- Creating referenceable clients and customer lifetime value
- Achieve sales and lead generation targets
- Ensure customer and supplier satisfaction and service quality
- Required Proficiency Levels on Competencies:
Minimum Requirements:
- Minimum Matric qualification with a strong background in sales and account management within a technology environment
- Sales / IT or office administration qualification would be an advantage
- 3-5 Years experience in technology sales and customer relationship management
High-Level Competencies / Capability Requirements:
- IT – hardware & software knowledge
- Computer literacy & proficiency
- Influencing and networking skills
- Strong interpersonal and relationship management
- Problem-solving and customer service skills
- Business writing/report writing
- Organizational skills and attention to detail
- Systems knowledge and administration