Branch Coordinator / Administrator Full Time Job

Branch Coordinator / Administrator – Philadelphia, Cape Town.

Have you been in a position overseeing various aspects of branch activities which would include staff management, customer service and operations while having a good understanding of finance, budgeting and reporting?

Our clients operation is based in Philadelphia Cape town and you will collaborate and work closely with the Branch Manager ensuring the running of a positive productive and smooth operation.

A people’s person who enjoys being at the centre of all activity will be a great asset for this role.

Minimum Requirements:

• Grade 12, Diploma or Degree in business Administration advantageous
• 5 years Proven experience in coordinating or related role .
• Strong understanding of financial management, including budgeting and reporting.
• Knowledge of procurement regulations, ethical practices, and industry trends
• Excellent organizational and time-management abilities.
• Effective communication skills, both written and verbal and must have knowledge of industry- specific regulations

Duties and Responsibilities:

• Operations
  • Control and manage the Repairs and Maintenance processes and procedure for the branch. Includes proper filing of all documentation.
  • Submit daily Timesheets for the branch
  • Assist Branch Manager with overlooking and controlling of the yard activities.
  • Ensure that monthly unit inspections and stock counts are done and submitted to Head Office on time.
  • Request quotes from suppliers for maintenance or transport.
  • Prepare the purchase requisition for quotes received from suppliers and submit to procurement
  • Facilitating communication between the branch, other departments and management, ensuring that the information flows smoothly
• Customer Service
  • Assist with loading quotes on Syrinx.
  • Ensuring that the branch provides excellent customer service and keeps customer informed of deliveries, collections and maintenance schedules.
  • Liaising with customers daily to check on service delivery and customer satisfaction
  • Address customer concerns, inquiries and resolve issues in a timely and professional manner
  • Resolving all customer queries related to invoices and statements. Escalate all matters that cannot be resolved.
• Stock control
  • Ensure weekly stock counts of the branch stores for materials is done.
  • Discrepancies need to be investigated and reported
  • Implement inventory management that allows accurate tracking of stock levels
  • Conduct regular physical audit of the stock and compare physical inventory with what’s recorded in the “system”
• Financial Management
  • Sending invoices to Finance for payment of suppliers after work is completed
  • Manage the debtor’s book and make sure that this does not fall behind and attend to outstanding accounts. Escalate all matters that cannot be resolved.
  • Analyze Financial reports to identify areas of improvement