Branch Administration Coordinator Full Time Job

Branch Administration Coordinator – Blackheath, Cape Town.

Does your experience include all round multi-tasking skills in coordinating all administration activity within a branch? Our National client based in Blackheath requires your strong excel and formula skills, ability to do stock counts and work alongside the Branch Manager managing customer service, general operations, basic finance, budgeting and reporting.

Essential that this person is a team player who is a self driven independent worker and a strong problem solver.

Hours: 7am – 4pm

Requirements:

• Grade 12, Qualification in business Administration advantageous
• Min 5 years Proven experience in a related role with strong administration and excel skills .
• Understanding of financial management, including budgeting and reporting.
• Knowledge of procurement regulations, ethical practices, and industry trends – must be willing to open containers and check on stock in the containers.
• Excellent organizational and time-management abilities.
• Effective written and verbal communication skills and preferably knowledge of industry- specific regulations
• Good interpersonal skills and not be afraid to pick up the phone and call customers and service providers.
• Methodical and deadline driven.
• Ability to manage quotes and follow up on quotes with customers.
• Provide support to the branch manager and operations team.
• Team player and willing to assist team members.

Duties and Responsibilities:

Operations:

• Control and manage the Repairs and Maintenance processes and procedure for the branch. Includes proper filing of all documentation.
• Submit daily Timesheets for the branch
• Assist Branch Manager with overlooking and controlling of the yard activities.
• Ensure that monthly unit inspections and stock counts are done and submitted to Head Office on time.
• Request quotes from suppliers for maintenance or transport.
• Prepare the purchase requisition for quotes received from suppliers and submit to procurement
• Facilitating communication between the branch, other departments and management, ensuring that the information flows smoothly

Customer Service:

• Assist with loading quotes on Syrinx.
• Ensuring that the branch provides excellent customer service and keeps customer informed of deliveries, collections and maintenance schedules.
• Liaising with customers daily to check on service delivery and customer satisfaction
• Address customer concerns, inquiries and resolve issues in a timely and professional manner
• Resolving all customer queries related to invoices and statements. Escalate all matters that cannot be resolved.

Stock control:

• Ensure weekly stock counts of the branch stores for materials is done.
• Open containers and check on stock in the containers.
• Discrepancies need to be investigated and reported
• Implement inventory management that allows accurate tracking of stock levels
• Conduct regular physical audit of the stock and compare physical inventory with what’s recorded in the “system”

Financial Management:

• Sending invoices to Finance for payment of suppliers after work is completed
• Manage the debtor’s book and make sure that this does not fall behind and attend to outstanding accounts. Escalate all matters that cannot be resolved.
• Analyze Financial reports to identify areas of improvement