Application Support and Trainer Full Time Job

Application Support and Trainer – Johannesburg North.

Our client provides practice management software to medical professionals. The successful candidate would provide technical support to customers, onboard new practices and provide training to users on the software.

This role is ideal for individuals who have a strong understanding of application troubleshooting, excellent communication skills and the ability to deliver training.

Experience in practice management software is required.

R25 000 – R30 000 per month.

Minimum Requirements:

• Excellent problem-solving skills and ability to think logically
• Strong communication skills, both verbal and written
• Experience in developing and delivering training programs is highly desirable
• Familiarity with help desk software and ticketing systems
• Ability to work independently and as part of a team in a fast-paced environment

Duties and Responsibilities:

• Respond to customer inquiries via phone, email, or chat
• Diagnose and troubleshoot issues related to the software, hardware and network connectivity.
• Provide step-by-step guidance to customers to resolve problems efficiently.
• Escalate complex issues to appropriate teams for further investigation and resolution.
• Document all customer interactions and solutions accurately in the support ticketing system.
• Contribute to the creation and maintenance of a knowledge base containing troubleshooting guides, FAQ’s and best practices.
• Identify trends in customer issues and recommend proactive solutions or process improvements.
• Training:
  • Develop and deliver training and materials to users of the application.
  • Conduct one-one-one and group training sessions, on site or at the office.
  • Monitor trainee progress and provide constructive feedback to help them improve their performance.
  • Continuously update training materials and documentation to reflect changes in products or procedures.