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Head of Catering Unit – Green Stone, Modderfontein.
A Travel Retail Software company is looking for a dedicated Catering Unit Head, this is a standalone division where the full retail service, including final mile delivery, is managed alongside the in flight catering operation.
The successful candidate will be responsible for effectively managing the full end to end in flight catering operations meeting all Customer, Company and Government Regulations, Contract Service Level Agreements, Health & Safety, Security, Compliance, Employment, and all other legal statutory obligations.
Effectively managing the Retail Operation for Warehousing – Pick & Pack – Final Mile Outbound / Inbound following Customer, Company (Retail) & Government Regulations and Guidelines.
You will also be responsible for Profit & Loss management in line with Group Company requirements and finance budget expectations.
The company is a key player in the travel retail sector, specializing in retail food & beverage, duty-free products, and technologies
Minimum Requirements:
- Grade 12
- Degree educated or equivalent experience
- Proven experience in Operational management service delivery to in flight catering (desired)
- Proven experience in large volume catering manufacturing business
- Proven experience in a General Manager or Senior Leadership role, ideally from an In flight Background
- At least 2-5 years’ experience in Airline Catering Background
- Strong financial acumen, including budgeting, cost control, and financial analysis
- Knowledge of safe food handling, sanitation, and health & safety regulations
- Health & Safety certification (desired)
- Contract Management Experience required
- Proficiency in computer systems and software relevant to in flight catering
- Strong understanding of food operations, including food preparation, service delivery and inventory management, with the focus on front face customer
- Strong knowledge of Catering unit Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
- IT Skilled across Microsoft Platforms or similar, WMS and or similar management platforms
- Flexibility to work evenings, weekends, and occasional holidays as required
- Excellent leadership and people management skills, with the ability to inspire, influence and motivate a diverse team
- Ability to work under pressure, multitask, with high attention to detail
- Excellent interpersonal and communication skills, both verbal and written
- Sound knowledge of Retail Customers, Range Selections, Performance, and other direct customer requirements
- Expertise in managing suppliers and best practices
- An ability to read and understand legal agreements
- Strong interpersonal skills
- Robust financial knowledge, with an analytical & methodical mind
- Problem solver & innovative, being proactive and forward thinking
- Planning and coordinating ability
- Trustworthy & emotionally mature
- Exercise self-reflection – able to self-correct and be flexible / adapt to change
Duties and Responsibilities:
- Effectively manage the full end to end in flight catering operation meeting all Customer, Company and Government Regulations, Contract Service Level Agreements, Health & Safety, Security,
- Compliance, Employment, and all other legal statutory obligations
- Effectively manage the Retail Operation for Warehousing – Pick & Pack – Final Mile Outbound / Inbound following Customer, Company (Retail) & Government Regulations and Guidelines
- Responsible for Profit & Loss management in line with Group Company requirements and finance budget expectations.
- All Food Production & Plating, ensuring full compliance is managed in line with Customer, Company and Government Food Safety
- Handling & Quality Standards and Regulations
- All associated stores functions, (Food, Dry, Bonded, Warehouse & Equipment) are managed in line with Customer, Company, and Government Regulations
- Flight assembly including, Food & Tray set packing, Equipment, Stores & Ancillary Services are managed in line with Customer, Company, and Government Regulations
- Ensure all Inbound, Outbound Scheduled, Charter and Ad Hoc Services are managed on time and in full following agreed Customer, Company, and Government Regulations
- Effectively manage building facility infrastructure, site equipment and utility services following Company and Government Regulations
- Effectively manage transport and vehicle fleet, maintenance, and compliance in line with Company and Government Regulations
- Ensure Staff Training, Security and Health & Safety requirements are always adhered to in line with Customer, Company, and Government Regulations
- Full Landside & Airside Security Compliance
- Build and manage an effective professional team, across all levels to ensure a smooth and efficient operation
- Develop and maintain strong relationships with Customers & Regulatory Bodies
- Ownership of profitability of own ranges. Tourvest Retail strategy for product areas with KPIs and objectives to deliver client service expectations and business growth
- Analysing suppliers’ welfare, productivity data and optimizing their supply
- Monitor and optimise the KPI metrics setting ambitious but realistic efficiency targets to proactively contribute to customer satisfaction and business growth
- Auditing current processes and working with all relevant teams across the business to map out and execute optimisations and automations that will improve both process and cost efficiencies
- Liaising with internal and external customers, performance review meetings, managing queries, ensuring contractual requirements are being met
- Ensure compliance with Health & Safety, Food Safety and Customs and Excise regulations on any product purchased