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Online Department Warehouse Supervisor – Sandton, Johannesburg.
A company that has emerged as a trailblazer in the Direct Response industry, carving a niche primarily in TV and online marketing is looking for an experienced and results-driven Online Department Warehouse Supervisor.
As a Warehouse Supervisor (Online Department), you will play a crucial role in overseeing and managing the online operations of the organization.
Your primary responsibilities will include supervising online teams, ensuring the smooth functioning of digital processes, and maintaining a high level of customer satisfaction.
The ideal candidate should have strong leadership skills, excellent communication abilities, and a comprehensive understanding of online platforms and technologies.
R13 000 to R15 000 per month.
Minimum Requirements:
- Diploma in Supply Chain OR Warehousing
- Proven experience in online supervision or management roles
- Strong understanding of online platforms, e-commerce, and digital technologies
- Excellent leadership and interpersonal skills
- Effective communication and problem-solving abilities
- Ability to adapt to changing technologies and industry trends
- Familiarity with customer relationship management (CRM) systems is a plus
- MUST HAVE at least 2+ years of Previous experience on Fastway, Courier Guy and MDS booking systems
Duties and Responsibilities:
- Team Leadership:
- Supervise and lead online teams, providing guidance and support
- Foster a positive and productive work environment
- Conduct regular team meetings to discuss goals, performance, and strategies
- Online Operations Management:
- Oversee and optimize online processes to ensure efficiency
- Monitor and analyze online performance metrics
- Implement improvements to enhance overall online operations
- Customer Support:
- Ensure a high standard of customer service is maintained
- Address customer inquiries and concerns promptly
- Collaborate with customer support teams to resolve issues effectively
- Technology Proficiency:
- Stay updated on the latest online platforms and technologies
- Provide guidance on the use of digital tools and resources
- Troubleshoot and resolve technical issues as they arise
- Communication:
- Maintain clear and open communication with team members and other departments
- Collaborate with marketing and sales teams to align online strategies with overall business objectives
- Quality Assurance:
- Implement and enforce quality standards for online content and interactions
- Conduct regular audits to ensure compliance with company policies
- Training and Development:
- Identify training needs and facilitate ongoing skill development
- Conduct training sessions to enhance the capabilities of the online team
- Reporting:
- Generate and analyze reports on online performance
- Present insights and recommendations to senior management