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IT Operations / Advice Capabilities Manager – Bellville.
Qualification and experience:
- Bachelor’s degree in computer science or a related field, or equivalent work experience
- BSC IT or IT Information Technology qualification
- Certified in ITIL
- At least 8 years of experience in IT operations and support, with at least 5 years in a management or leadership role
- Experience in financial services or a related industry is preferred
Knowledge and skills:
- Strong technical expertise in IT infrastructure and systems, including servers, storage, networking, and applications
- Proven ability to manage and lead a team of IT professionals, including experience in hiring, training, and developing staff
- Excellent project management skills, with the ability to plan, execute and deliver projects on time and within budget
- Strong communication and interpersonal skills, with the ability to work effectively with colleagues at all levels of the organisation
Core competencies:
- Being resilient
- Collaborates
- Cultivates Innovation
- Customer Focus
- Drives results
Duties and Responsibilities:
- Manage and lead the IT professionals responsible for delivering IT support, operations services, and the Advice Management team
- Develop and maintain IT operations policies and procedures, including those related to incident and problem management, change management, and service level agreements
- Work closely with other teams to ensure that IT systems are designed and implemented to meet business needs and objectives, including requirements gathering, planning, testing, and deployment
- Ensure the availability, reliability, and performance of all IT systems and infrastructure, including servers, storage, networking, and applications
- Develop and manage IT budgets, ensuring that spending is aligned with business priorities and objectives
- Identify and manage risks related to IT operations and support services, developing, and implementing appropriate mitigation strategies
- Develop and maintain relationships with vendors and third-party providers, ensuring that service level agreements are met, and that vendor performance is regularly reviewed
- Provide regular reporting on IT operations and support services, including performance metrics and KPI to senior management
- Manage the BA responsible for requirements gathering, solution design and testing for Advice Management tools
- Ensure that Advice Management tools are kept aligned with business and legislative changes