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Retail Store Manager – Randburg, Johannesburg.
We are seeking a dynamic and experienced Store Manager to lead our client’s new branch in Johannesburg.
The ideal candidate will have a strong background in retail management, excellent interpersonal skills, and the ability to oversee day-to-day operations.
The Store Manager will be responsible for managing staff, handling customer sales and inquiries, and ensuring the smooth functioning of the store.
R18 000 – R20 000, plus commission and incentives.
Minimum Requirements:
- Proven experience in retail management with a focus on customer service.
- Proficiency in POS systems, particularly Pastel.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Ability to work weekdays and Saturdays within the specified hours.
- Computer literate with a willingness to learn new systems.
Duties and Responsibilities:
- People Management:
- Recruit, train, and supervise staff, ensuring a positive and efficient working environment.
- Conduct performance reviews and provide constructive feedback to enhance team performance.
- Foster a culture of teamwork, motivation, and high standards of customer service.
- Front-Facing Retail:
- Greet and assist customers, providing excellent service and addressing any concerns.
- Ensure the store is well-presented, clean, and organized to create a welcoming atmosphere.
- Oversee merchandising and product displays to maximize sales.
- Stock Management:
- Collaborate with Cape Town headquarters for stock management and replenishment.
- Implement labeling systems and ensure accurate checking and receiving of stock.
- Monitor inventory levels and conduct regular stock audits.
- Store Operations:
- Utilize POS system (Pastel) proficiently for transactions and reporting.
- Implement and maintain operational policies and procedures.
- Collaborate with Cape Town for overall store management and strategic planning.
- Customer Sales and Inquiries:
- Assist customers with product information, purchases, and inquiries.
- Resolve customer complaints and ensure a positive shopping experience.
- Analyze sales trends and recommend strategies for increased profitability.