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Inbound Support Agent – Cape Town.
Minimum Requirements:
- Matric or equivalent Qualification
- Relevant completed Tertiary Qualification
- Previous work experience within a Call Centre / Moderating / Customer Services environment would be advantageous
- Preferably have previous Live Web Chat Experience
- Computer literate and able to navigate the online world with great ease and comfort
- Able to liaise and build strong relationships with clients via online correspondence
- Communicate in English (read, write, speak)
- Multi-task and manage various projects simultaneously
- Pro-active and driven to achieve great results within the workplace
- Reliable, punctual, and well organised
- Able to work shifts, including weekends and public holidays, is an absolute pre-requisite
Key Performance Areas:
- Assist clients online with any queries or concerns and escalate to relevant persons if and when required
- Assist clients with regards to functionality of products/services
- Address all complaints from clients and keep detailed records of each complaint
- Maintain a professional and discreet approach when dealing with clients online
- Manage all administration processes and procedures
- Monitor online activity and always follow company procedures and policies
- Contribute to the overall success of the team by assisting fellow team members
In Return Our Client Offers:
- Guaranteed Basic salary
- Over & Above Company Provident Fund Contribution (effective on successful completion of 3-month probation period)
- Over and Above Monthly Gym Membership (effective on successful completion of 3-month probation period)
- Over & Above Medical insurance that can be used in line with own paid Medical Aid Scheme (effective on successful completion of 3-month probation period)
- Permanent employment opportunity
- Full training provided as well as ongoing training and support as per need
- Supportive management and staff
Working Hours:
- (Shift 1 07h00 – 19h00, Shift 2 19h00 – 07h00)
- 4 days working consecutively – allocated 2 morning shifts & 2 evening shifts
- 4 days off
Work within a team environment and operate independently by remaining focused.
Own transport or reliable transport arrangements essential.