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Operations Manager – Sandton, Johannesburg.
We are in search of an enthusiastic and efficient Operations Manager with a background in the beauty industry.
The ideal candidate should be based in Sandton, Johannesburg, and possess strong leadership skills, motivation, and organizational acumen to oversee the operations of our growing beauty salon brand.
R30 000 – R35 000 CTC per month.
Minimum Requirements:
- Degree or Diploma in Operations Management
- Minimum of 5 years as an Operations Manager in the Beauty Industry
- Willingness to work retail hours
- Excellent computer skills
- Ability to work with and motivate diverse personalities
- Strong command of the English language, both written and verbal
- Knowledgeable in enforcing stringent operation protocols
- Exceptional organizational and planning skills
- Leadership qualities demonstrated through leading by example
- Personable, organized, punctual, and firm
- Understanding and management of a walk-in service offering
Duties and Responsibilities:
- Identify and address guest problems and complaints, developing effective resolution plans
- Conduct performance reviews and contribute to employee training
- Ensure all stores’ machinery and equipment are in optimal working condition
- Manage monthly inventory and supply cost evaluations
- Maintain impeccable store cleanliness, organization, and stock management
- Oversee employee and company record-keeping
- Participate in employee recruitment, dismissal, and disciplinary actions
- Generate daily, weekly, and monthly status reports, including sales, employee, stock, and guest reviews
- Enforce brand policies outlined in the employee handbook and procedures manual
- Develop and update operational sheets
- Provide support to store managers in implementing brand procedures and protocols
- Uphold high-quality standards in line with international benchmarks
- Foster a collaborative team environment and cultivate a positive company culture
- Maintain relationships with service providers
- Collaborate with teams to ensure service delivery excellence
- Adhere to company standards and legal requirements
- Attend necessary training courses and meetings
- Engage in marketing and business development through outreach and in-store marketing programs
- Cultivate an inclusive environment that motivates individuals of diverse backgrounds to achieve common goals
- Maintain a high standard of walk-in service offering