Service Advisor (Automotive) Full Time Job

Automotive Service Advisor job vacancy in Middelburg.

An opportunity for an experienced Service Advisor is required for permanent employment based in Middelburg.

Industry: Truck & Commercial Dealership

Salary: R15 000 – R30 000 per month (Market related TCTC available / negotiable).

Start Date: As soon as possible

Duties and Responsibilities:

• Represent the dealership at reception, welcome customers, book in units for repairs/servicing.
• Answer questions about service outcomes, schedule, and book appointments, facilitate units and customer drop-offs and pick-ups.
• Assist with parts sourcing, and pricing and create quotes for customers’ approval.
• Provide customers with feedback and information regarding the progress of unit repairs.
• Establish and maintain good working relationships with fleet customers, to encourage repeat and referral business.
• Complaints handling to resolution.
•  Any other related duties as required by the Managing Director and Workshop Manager when required.
• Greet customers and offer excellent customer service.
• Maintain customer records and enter data into dealership system.

Requirements:

• Minimum of 3 years’ experience as a Service Advisor with a strong administration capability and expertise with a reputable Dealership / Vehicle / Truck or Commercial brand
• Strong knowledge of administrative processes and systems (workshop management system)
• Experience with corporate dealerships / and volume brands
• Track record of reaching targets
• Exceptional customer service capabilities
• Excellent administrative abilities
• Grade 12 Matric + Driver’s license
• Computer literate / Pastel / Excel / Kerridge / Pinnacle (adv)
• Customer friendly and service orientated.
• Able to work in a highly pressurised environment.
• Must have attention to detail.
• Contactable references
• Position based in Middelburg. (external applicants’ reason for relocation required?)