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Senior ServiceNow Technical Consultant – Cape Town.
Our Technical Consultants design & build high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice.
Technical development on the Now platform is our one focus. We are implementing across all Applications – ITSM, ITAM, ITOM, ITBM, CSM, HR and more. Custom Applications, Integrations and all complex areas are a speciality. Taking care of internal and external customers with engagements ranging in size from quick & OOTB, to some of the largest ever.
About the Role:
You will already be working on ServiceNow, creating technical solutions to your customer’s business requirements:
- Delivering high quality ServiceNow implementations based on business process requirements
- Strong Now Platform Implementation understanding with in-depth knowledge in various ServiceNow applications
- Able to communicate on complex issues to meet business and customer requirements to avoid escalations
According to experience:
- Provide technical design authority and mentor more junior members of the team
- Technical lead for medium scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables
- Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice
- Keep up to date with current and future market developments, technologies, product and strategies
- Ensuring adherence to our coding and design standards, and providing technical hand-over documentation
- Increasing application operating efficiency and adapting to new requirements, as necessary
- Assisting with system testing and UAT
- Escalate issues in line with company processes to ensure customer demands are met
- Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer
- Recording, qualification and questioning of customer requirements, even in complex projects and in the case of unclear customer requirements
- Effective communication skills and be a team player, capable of building collaborative working relationships in a dynamic customer facing environment
- Responsible for leading implementations, providing technical design lead and mentoring more junior members of the team
What we require:
- Proven knowledge and experience in multiple areas of the ServiceNow platform, including: functionality, database structure, developer APIs, development tools and techniques
- Over 5 years of experience in similar roles within the ServiceNow ecosystem
- Skills and experience in Web Technologies (e.g. Javascript, SOAP/REST web services, XML & JSON, Angular.js, Seismic)
- Ability to provide technical leadership and support to Process Consultants
- Software Development Lifecycle experience in Agile and Waterfall projects
- Open and friendly personality, with ability to be customer facing
- Self-managing and capable of working alone or as part of a team
- Capable of working with customers and managing their expectations
- Ability to input into technical solution designs and provide input into bid, project and technical documents
- Active listening skills and probing techniques to understand the priorities and concerns of others