Spa Therapist / Assistant Manager Full Time Job Permanent Job

Spa Therapist job vacancy in Graaff-Reinet.

Cedar Wood Recruitment is now recruiting for a SPA THERAPIST/ASSISTANT MANAGER at an internationally acclaimed private game reserve in the Great Karoo near Graaff-Reinet in the Eastern Cape, South Africa.

The successful candidate must be able to work under pressure and have excellent and consistent attention to detail. He or she will be guest focused, have a positive outlook, be an excellent team player, committed, hardworking and eager to learn.

Key Performance Areas:

• Execute all spa treatments offered to guests to the highest standards and ensure that therapists are delivering at the same level through review of guest feedback and personal assessment of treatments
• Continue with ongoing skills development
• Ensure that administration is completed timeously
• Efficient and meticulous management of all stock including ordering and control
• Manage guest pre-bookings effectively
• Communicate with lodge staff continuously to ensure smooth running of the department
• Achieve service excellence though teamwork
• Ensure that treatment rooms are professional prepared and maintained prior to the guest’s arrival eg towels, cover sheets, equipment, utensils – ensure that at all times strictest health and safety and hygiene standards are consistently applied
• Ensure that daily postings are inputted into the system
• Balance the daily revenue to the daily sales on the system
• Reconcile revenue reports
• Double check the retail sales and purchases for the month
• Monthly written report as per requirements
• Daily recording of sales onto the system
• Submit purchase orders to enable correct stock allocation
• Check orders received against order forms to ensure that all stock is received
• Allocate invoices and forward for payment
• Participate in creating excellent guest experiences and maintain high service standards through hosting
• Meet and drive targets

Requirements: Qualifications, Skills, Knowledge, Experience

• Knowledge of world-class spa standards and procedures
• A minimum of three years of practical experience as a therapist in a 5-star luxury lodge
• Solid computer skills – Excel and Word
• Relevant qualifications in Somatology
• Previous working experience in PMS advantageous
• Be a hands-on therapist
• Skilled and confident in selling treatments and products
• Strive to meet and exceed targets
• Flexible in delivery of outputs

Personal / Professional Attributes:

• Excellent personal presentation – well groomed
• Reliable with strong work ethic and accountability
• Large capacity, multi-disciplined person
• Adaptable and flexible
• Excellent interpersonal skills, diplomacy, tolerance, patience and care – Outgoing personality
• Confident and professional in selling treatments and products
• Sober habits
• Excellent attention to detail
• Guest-focused philosophy, living and driving the company brand and experience
• Excellent communication skills (written and verbal), practicing honest communication
• Team player with positive attitude, enthusiasm and emotional control
• Excellent time management and self-discipline
• Committed and loyal
• Calm under pressure
• Good administrative and management skills

Remuneration and Package:

• R8 000 – R10 000 per month
• Full live-in position including accommodation and meals
• Good benefits including Provident Fund (applicable after 3 months’ probation)
• Couples welcome depending on meeting criteria for other available positions
• Further details will be discussed at the client interview