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Usha ********* Unemployed Consultant

Johannesburg, Gauteng R55 000 / Month CURRICULUM-VITAE-OF-USHA-PARSHOTAM_Nov2021.pdf
BankingFMCGInformation Technology
  • Nationality: South African
  • Gender: Female
  • Ethnicity: Indian
  • Employment Level: Senior
  • Career Experience: 20+ Years
  • Employment Status: Unemployed
  • After an extended sabbatical, I ventured into the corporate world again as a consultant. Soon the pandemic hit and while taking care of the family, I am looking for flexible work from home opportunities.

    My goal is to hold a contractual position in a Company where my strengths, skill, knowledge and expertise are used to add value to drive business growth and optimise the way of working.

    My positive outlook and determination enables me to be an asset to the company. I am a person who enjoys challenging responsibilities and am keen to be actively involved in all aspects of my role.
    My excellent communication and organizational skills help to maintain superior interpersonal relations in all facets of my life. I am well known for demonstrating an unrivalled loyalty and commitment to both my job and organization.

    Through effective time management skills, I have learned to work well under pressure. There is a strong emphasis on delivering quality and return on investment solutions. I enjoy group dynamics and display astuteness in dealing with sensitive and controversial matters as well as being fully capable of working independently. I believe that with the distinctiveness described above, I would be a valuable asset to any role or organization.


    1984 Matric Exemption at Lenasia Secondary School
    2004-2005 Certificate in Business Administration at UNISA

    Management Principles – Passed 2004
    Business Communication – Passed 2004
    Management Finance – Passed 2005
    Human Resource Management – Passed 2005
    Marketing Management – Passed 2005
    Self Management – Passed 2005

    2009 ITIL V3 Foundation Certification at Exin - part of APM Group


    August 2018 – November 2018 Project Manager at Sasol

    Short Term Contract
    • Identify and review all critical business applications not supported by the current support model.
    • Establish whether there are Service Level Agreements in place
    • Investigate current status of the applications (in use/replace/retire)
    • Research and develop support model proposals for identified applications.

    • Research and prepare support model proposals to be presented to EXCO for approval.
    • Build a repository on Sharepoint for all documentation related to the identified critical applications.
    • Adhere to the ITIL/ITSM methodology
    • Proactively engage with all stakeholders in meetings and workshops.
    • Knowledge Management by use of best practices in related domains; Change Management, Information Systems and Quality Management and Enterprise Architecture.
    • Cultivate and manage working relationships with stakeholders, including end-users, SME’s, Business Relationship Managers and Senior executives.

    September 2016 – April 2017 Business Process Engineer (UK Private Bank Operations) at Investec

    Project fixed term contract
    • Focused on updating and documenting existing processes
    • Performed gap analysis and building new processes within the UK Banking Operations business.
    • Conducted Process mapping, design, and re-engineering through close partnerships with the Operations team and Risk community and other key stakeholders
    • Updated the current business processes that form part of the Business Framework.

    • Documented the detailed processes requirements to the required level for technology development.
    • Conducted ongoing assessments of the efficiency of the operational business processes and drive continuous improvement to achieve cost efficiencies, improved delivery and reduced operational risk.
    • Set KPIs (Key Performance Indicators) and process measurements which manage the performance of the processes, highlight break points and opportunities.
    • Develop a tracking mechanisms to enable benefit tracking of the processes.
    • Adhere to the SDLC Project methodology.
    • Proactively engage with all stakeholders in meetings and workshops.
    • Communicate changes of business processes to the business by means of written documentation such as training materials and by providing individual and or group training when required.
    • Knowledge Management by use of best practices in related domains, including Enterprise Architecture, Project Management Office, Change Management, OD, Information Systems and Quality Management.
    • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.

    • Scope initiatives to effectively and efficiently manage the Bank’s end-to-end processes and ensure alignment to the broader efficiency and effectiveness focus.
    • Extract business requirements and functional specifications as input into the systems development.
    • Monitor and train internal users on newly implemented business processes or quality frameworks and standards or to heighten awareness of process.
    • Act as a change agent during pilot and implementation of newly designed processes.

    November 1999 - April 2013 PMO, Project Manager, Business Nanalyst and other at The Coca-Cola Company

    Please view CV for full details

    1998 - 1999 Business Analyst at AST Group (AST Abraxas/Gijima AST)

    • Onsite support of application PME.
    • Develop, design, test, implement and support workflow solutions at client sites and remotely.
    • Lead business application projects on behalf of clients.
    • Project leader for all onsite activity with reference to projects.
    • Develop and maintain all documentation with reference to proposals, user requirements, testing and training and education needs.

    1997 - 1998 Business Analyst at NEDCOR Card Division

    • Preparation and compiling of specialized documentation for testing of new application.
    • Responsibility of project planning in the absence of management.
    • Gathering, collating and recording of data for current business processes.
    • Preparation and publishing of revised and new business processes and requirements.

    1995 - 1997 Business Analyst at First National Bank

    • Project Planning with Stakeholders
    – Co-ordination of enhancements to host on-line delivery systems.
    – Identifying and setting business critical priorities for banking systems.
    • Project Management
    – Project Leader for identified small enhancements, junior analysts reporting to project Leader.
    – Preparation of project plans according to the system development life cycle.
    – Identifying/analyzing and documenting system enhancements.
    • Test Management & coordination
    – Creation of test plans.
    – Compiling of test packs for the testing phase of the project.
    – Testing the proposed enhancements for any problems.
    • Training and Documentation
    – Documentation of procedure guides.
    – Provide the relevant training to staff and users.
    • Post Implementation management & coordination
    – Prepare a post-implementation review of project.
    – Provides support to the user and staff when necessary.
    – Investigating and resolving system related problems.
    • Perform managerial functions in the absence of management

    1984 - 1995 Retail Banking Various at First National Bank

    Please refer to CV for full details