Log In

Don't have an account? Sign up now

Lost Password?

Sign Up

Photo

Robert ***** ******** IT Support Specialist

Cape Town, Western Cape R30 000 / Month LinkedIn Facebook Robert-Verhagen-CV-202111-Revised.docx
Human ResourcesInformation TechnologyTelecommunications
  • Nationality: South African
  • Gender: Male
  • Ethnicity: White
  • Employment Level: Senior
  • Career Experience: 15 - 20 Years
  • Employment Status: Employed
  • I am a keen learner, able to work in a team and am easy to get along with. Here is my Skills Matrix:

    Business Analysis, Business Management, SQL Database, Powerschool administration, IT Service Management, Business Intelligence, SQL, Training & Development, Server Management, System Support, Project Management, System Administration, Networking Management, Network Security, IOS Software Support, Mobile Phone Support, Tablet Computer Support Windows Server 2012 and 2016 (Hyper-V, Active Directory), Windows 10, Windows 7, Macbooks, Mac OS X, iPad management (Apple School Manager and Jamf), Office 365 Administration, Google Workspace Management, Google Workspace application support, CCTVs

    I hold an MCSE, an MCSA, a diploma in IT support, a bachelor’s of Social Science

    Education

    Jan 2011/June 2016 Bachelor of Social Science at Rhodes University

    Studying Sociology, Industrial Psychology, Management, German, Information Systems, Computer Science and Classics.
    Majoring in Sociology and Industrial Psychology

    2002/2004 Diploma in IT Systems Engineering, Computer and Information Sciences and Support at Damelin

    Systems Analysis, Systems Design, Hardware and Software Support, Network support, Project Management, Business Management, Programming.

    Experience

    Jan 2019/Present IT Support Specialist at American International School of Cape Town

    Installation, support, and troubleshooting of Windows 10 and Server 2016, Google Workspace, Office 365 Installation and Support, Apple Macbook and other IOS devices. Installation and support of client applications including Microsoft Office, Microsoft Outlook client, Google Office and other business related applications. Advanced knowledge and troubleshooting skills of PC desktop and notebook hardware. Advanced Knowledge and troubleshooting skills of network and desktop printers Identification of network connectivity issues. Asset Management Administration of IOT network and devices (AppleTV, Ipads, Macbooks, Phones, Rasberry PI, IP Cameras) Administration of Windows Servers, Ubiquity Networking devices

    Dec 2015/Dec2018 Business Technology Manager at Masterpack Cape

    Office 365 Installation and Support, One Drive, Microsoft Sharepoint, Database Management (Querying, writing basic reports) Managing Business Information Systems (Pastel, FireBird, FlameRobin, Pervasive SQL, Microsoft BI and Advanced Excel – Pivot Tables) Data Analysis and Reporting IT Infrastructure Management – Ensuring users are always happily connected to their computer, network, backups, email, cloud services (google, dropbox, one drive, google docs..), VPN and Software they use to do their job efficiently. Starting a helpdesk using Spiceworks web portal. Ensuring printers work, phones work, laptops work and connections to the Internet work. Management and Project co-ordination of IT service providers.

    Dec 2014/Nov 2015 IT Systems Engineer at Insight Technologies Grahamstown

    GSuite, MS Office Install, Windows Desktop and Server Support, Multi-faceted position Duties included: IT Consultant, remote and onsite support. On Site systems engineer at DSAE, NELM, NISC Network troubleshooting / maintenance / installation Surveyor for potential and current clients IT Trainer, Server 2012 Team Leader Internet and Website installation / maintenance Website hosting, email hosting Virtual networking , virtual servers Server Support Troubleshooting Hardware and Software

    Jan 2002/Nov 2015 Independent IT Trainer & IT Consultant at Self Employed

    Laptop Repair – Macbook, Samsung, HP, Dell Training clients to use Email, Word, Excel, Internet. Develop wikis, forums, websites. – Web hosting, Email hosting, domain registration. – Search Engine Optimization, Adwords / AdSense campaign, twitter, Facebook, YouTube, Blogging. – Research and analysis of VMware, virtual networking, Google drive, Dropbox, Visual Studio, Linux, Unix, Windows and Macintosh, Cloud

    Nov 2009/Jan 2011 IT Systems Engineer at Methodist Church Connexion Office

    On site support engineer Server maintenance Network maintenance Printer maintenance Website Hosting VPN install and maintenance Remote Server and Virtual server install and maintenance Backup and Recovery

    Oct 2004/Nov 2008 Onsite IT Engineer at Illovo Sugar - Sezela and NPC - Durban at Bytes Technology / Altron

    Installation, maintenance and troubleshooting of servers, printers, desktops, thin-clients, networks, routers, fibre optics, ethernet, wifi. Installation, maintenance and troubleshooting of software including SAP, Excel, Word, Outlook, Powerpoint. Analysis and design of networks, documentation of current setup and ensuring documentation was kept updated. Using VMware, Virtual server and Virtual networks as testing environments for proposed solutions. Time management – scheduling installs, maintenance. Call and Issue monitoring – creating, updating, closing or reassigning calls using a job ticketing system. Management of users, servers, thin clients, databases, networks, training and development of junior engineers and users. Research and development of skills and knowledge. Working with other departments to develop solutions to problems, develop documentation on new products and services.