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Ntombomzi ******** Technical Support Consultant

Port Elizabeth, Eastern Cape R8 000 / Month CURR-NOGODAMA-pdf.pdf
Call Centre
  • Nationality: South African
  • Gender: Female
  • Ethnicity: African
  • Employment Level: Intermediate
  • Career Experience: 3 - 5 Years
  • To whom it may concern
    Ref: Office Support
    As Technical support agent for Telkom Call Center , I was responsible for customer
    service, Identifying and escalating priority issues per client specifications,Diagnose and
    resolve technical hardware and software issues involving internet connectivity, email
    clients, IPTV, VOIP and more.
    Technical Support
    • Follow up and make scheduled call backs to customers where necessary;
    • Stay current with system information, changes and updates
    • Accurately process and record call transactions using a computer and
    designated tracking software;
    • Deliver service and support to end-users using and operating automated call
    distribution phone software, via remote connection or over the Internet;
    • Interact with customers to provide and process information in response to
    inquiries, concerns, and requests about products and services;
    • Gather customer’s information and determine the issue by evaluating and
    analyzing the symptoms;
    • Research required information using available resources;
    • Follow standard processes and procedures;
    As a team member of your organization, I can provide:
    • Efficient, reliable, hardworking services.
    • Maturity, honesty, and an ability to see challenges as opportunities.
    • A knowledge of general and office procedures.
    Looking at the job requirements, I believe there is a strong correlation between the need
    expressed for this job and my personal abilities. I actually consider myself a 90% match
    for the job.
    I believe that with my experience, it would make me a strong candidate for this position.
    If you have any questions regarding my application or want to schedule an interview,
    please contact 0789814225// or email ntombomzinogodama@gmail.comCU

    Education

    2007-2011 GRADE12 at NTABENKONYANA HIGH SCHOOL
    2007-2011 GRADE12 at NTABENKONYANA HIGH SCHOOL

    Experience

    2016-PRESENT TELKOM TECHNICAL SUPPORT CONSULTANT at TELKOM(WNS)