I have qualification in IT Networking and well as A+. I have more than 5 years experience working as a helpdesk consultant, face to face and over the phone(Call center) for big and small companies. I am a very fast leaner and and always eager to go the extra mile.
Support and maintain organizational computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance for all user within the company and those who are connected remotely.
Inbound call center, providing technical answers to questions from customers regarding use and trouble-shooting of equipment, over the phone. Managing and updating the journal of open calls to completion.
• Identifying hardware and software solutions. Troubleshooting technical issues.
• Diagnosing and repairing faults. Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem. Performing Quality assurance on all fixed devices.
• Warranty Vetting for all Huawei fixed devices.