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Ntombi ***** Helpdesk Consultant

Kempton Park, Gauteng R20 000 / Month Ntombi-Khoza-Green-CV-2021.docx
Information Technology
  • Nationality: South African
  • Gender: Female
  • Ethnicity: African
  • Employment Level: Intermediate
  • Career Experience: 5 - 10 Years
  • Employment Status: Employed
  • I have qualification in IT Networking and well as A+. I have more than 5 years experience working as a helpdesk consultant, face to face and over the phone(Call center) for big and small companies. I am a very fast leaner and and always eager to go the extra mile.

    Education

    2007 Certificate in Networking at Tshwane University of Technology
    2008 MCP at Bytes Technology
    2004 Matric at Spartan High scholl
    2008 MCP at Bytes Technology

    Experience

    2008 Desktop support Technician at KSS Technologies

    Support and maintain organizational computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance for all user within the company and those who are connected remotely.

    2012 Data Support Agent at Teleperfomance (Vodacom)

    Inbound call center, providing technical answers to questions from customers regarding use and trouble-shooting of equipment, over the phone. Managing and updating the journal of open calls to completion.

    2013 Technical Support Quality Assurance at Centerfield Software (Vodacom)

    • Identifying hardware and software solutions. Troubleshooting technical issues.
    • Diagnosing and repairing faults. Resolving network issues.
    • Installing and configuring hardware and software.
    • Speaking to customers to quickly get to the root of their problem. Performing Quality assurance on all fixed devices.
    • Warranty Vetting for all Huawei fixed devices.