My name is Nosisa Sibiya. I am 33 years of age. I have twelve years of work experience. I have worked in the customer service department and retentions. I have worked as a representative and a team leader. In my years of experience I have learnt that all customer queries must be resolved in a first call so that customers can be retained. I am a hard worker and work well independently as well as with others. I would appreciate if I can be given an opportunity as I was retrenched in August 2020 due to covid. I believe i will be an asset to any organization that is willing to take a chance on me. I would really appreciate your consideration.
Managing a team of 26 customer service and retentions team.
Managing call centre real time.
Coaching and motivating the team to achieve set targets.
Ensuring SLAs and KPIs are met.
Call auditing to ensure quality and compliance.
Managing a team of customer service representative.
Ensuring SLAs and KPIs a re met.
Motivating the team to achieve set targets.
Assisting HR with the recruitment process.
Managing performance such as latecoming and absenteeism.