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Noasheen ******* IT Manager

Verulam, Kwazulu Natal LinkedIn Noasheen-Maharaj-CV-2021.pdf
Administration / OfficeInformation Technology
  • Nationality: South African
  • Gender: Male
  • Ethnicity: Indian
  • Employment Level: Management
  • Career Experience: 10 - 15 Years
  • Employment Status: Unemployed
  • Experienced National Information Technology Manager with a demonstrated history of working in the information technology and services industry. Skilled in Operations Management, Customer Relationship Management (CRM), Databases, IT Service Management, and IT Strategy. Strong information technology professional with a PC & Network Engineering focused in Information Technology from Berea Technical College .

    Education

    2003 Grade 12 at Glenhaven Secondary School
    2005 PC & Network Engineering at Berea Technical College

    Experience

    02/2018 to 01/2019 National IT Manager at The National Bargaining Council for the Electrical Industry of South Africa (N.B.C.E.I.S.A)

    IT Related Duties:
    • IT Infrastructure Maintenance and Support (PC, Voice, Data, Server & Automation)
    • Network Management (LAN & WAN, Implementation, Support)
    • Application support (MS Windows, MS Office, 3rd party software’s)
    • Specialist application support for In-House software (BCAS)
    • IT Asset Management
    • Stock Take and Procurement
    • Service Delivery Management
    • Supplier Management
    • SLA Contract Negotiations, Procurement & Management (3rd party service providers)
    • Data Centre Management (In-House & Outsourced)
    • Implement and verify if Back Up solutions are working
    • Business Continuity, Disaster Management and Recovery
    • Business Support Systems (Application & Database)
    • Client Relationship Management and Communication
    • Policy & Procedure creation (Governance)
    • Project Management & Prioritization
    • Training and Development on in-house system
    • Communicate all amendment / queries on in house system with Developer
    • Ensure minimal downtime at each Regional Office
    • Managing IT Staff
    • Ensuring all servers (Linux) are up to date and healthy
    • Research new and innovative technology solutions to improve workflow and efficiency

    Administrative Duties:
    • Data Analysis for preparation of statistical reports
    • Design spread sheets, slide shows, presentations, charts, graphs and other documentation as needed.
    • Delegate tasks to accurately gather information for reports and statistics.
    • Paying over of funds to the various Stakeholders with agreed SLA’s.
    • Ensuring the correctness of data passed on to the various Stakeholders
    • Updating the system, with regards to all Stakeholders changes
    • Running, Updating and Allocation of monthly Debit Orders.
    • Loading and ensuring that Union Stop Order Forms are implemented on the system.
    • Attending to union membership queries
    • Coordinate all printing, posting and emailing of the Monthly Billing and Correspondences to the Industry Nationally.
    • Compilation of control documents.
    • Daily queries and problem solving for Stakeholders and Staff members

    Reason for Leaving: Resignation

    06/2017 IT Specialist at IBM South Africa (PTY) Ltd.

    Duties
    • Performing Level 2 support based on generic and basic troubleshooting instructions for in-scope applications.
    • Redirect application incidents that requiring further Level 2 and Level 3 support to client or other applicable 3rd party provider.
    • Monitor integrations between applications and redirect failed transfer to the client or other applicable 3rd party provider for resolution.
    • Maintaining and update Level 2 support instructions for the applications.
    • Provide and process information in response to inquiries, concerns, and requests.
    • Diagnose and resolve technical, hardware and software, issues.
    • Research required information using available resources.
    • Providing alternative solutions where appropriate with the objective of retaining customer and client business.
    • Redirect problems to appropriate resource.
    • Provide basic to advanced technical support on different applications and operating systems.
    • Working effectively and efficiently under time constraints and high-pressure environments, ensuring customer satisfaction.
    • Ensure troubleshooting, problem replication, duplication and diagnostic support.
    • Solving customer issues by phone, email and ticket, ensuring agreed KPIs and SLAs are met.
    • Support from the application to the environment, operating system, database and network.
    • Acting as a gateway between the customer and the escalation team when issues meet the requirements for the next level of support.
    • Providing regular status reports and updates.
    • Maintaining and update descriptions for security and backup/restore procedures for the applications.
    • Following internal procedures and processes.
    • Raising requests that are outside of the Application Operation scope to the Application Operation to the Delivery Manager for resolution.
    • Plan, coordinate, and assist the technical implementation of new applications in the Production Test and Production Environments.
    • Performing Early Life support for new applications.
    • Performing operational introduction based on agreed pre-requisites and requirements for the new Applications.
    • Performing introduction and deployment of new applications in the Production Test and Production Environments.

    Reason for Leaving: End of Contract

    07/2014 to 08/2016 National IT Manager at The National Bargaining Council for the Electrical Industry of South Africa (N.B.C.E.I.S.A)

    Administrative Duties:
    • Data Analysis for preparation of statistical reports
    • Design spread sheets, slide shows, presentations, charts, graphs and other documentation as needed.
    • Delegate tasks to accurately gather information for reports and statistics.
    • Paying over of funds to the various Stakeholders with agreed SLA’s.
    • Ensuring the correctness of data passed on to the various Stakeholders
    • Updating the system, with regards to all Stakeholders changes
    • Running, Updating and Allocation of monthly Debit Orders.
    • Loading and ensuring that Union Stop Order Forms are implemented on the system.
    • Attending to union membership queries
    • Coordinate all printing, posting and emailing of the Monthly Billing and Correspondences to the Industry Nationally.
    • Compilation of control documents.
    • Daily queries and problem solving for Stakeholders and Staff members

    IT Related Duties:
    • IT Infrastructure Maintenance and Support (PC, Voice, Data, Server & Automation)
    • Network Management (LAN & WAN, Implementation, Support)
    • Application support (MS Windows, MS Office, 3rd party software’s)
    • Specialist application support for In-House software (BCAS)
    • IT Asset Management
    • Stock Take and Procurement
    • Service Delivery Management
    • Supplier Management
    • SLA Contract Negotiations, Procurement & Management (3rd party service providers)
    • Data Centre Management (In-House & Outsourced)
    • Implement and verify if Back Up solutions are working
    • Business Continuity, Disaster Management and Recovery
    • Business Support Systems (Application & Database)
    • Client Relationship Management and Communication
    • Policy & Procedure creation (Governance)
    • Project Management & Prioritization
    • Training and Development on in-house system
    • Communicate all amendment / queries on in house system with Developer
    • Ensure minimal downtime at each Regional Office
    • Managing IT Staff
    • Ensuring all servers (Linux) are up to date and healthy
    • Research new and innovative technology solutions to improve workflow and efficiency

    Reason for Leaving: Retrenchment

    02/2011 to 06/2014 National I.T Coordinator at The National Bargaining Council for the Electrical Industry of South Africa (N.B.C.E.I.S.A)

    IT Related Duties:
    • Purchase’s and Maintenance of IT equipment.
    • Manage and control entire Country’s internet and email access
    • Training and guidance with regards to IT related issues
    • Dealing with ISP on an on-going basis
    • Communicate all amendment / queries on in house system with programmer
    • Running and Testing back up’s
    • Research new and innovative technology solutions

    Administrative Duties:
    • Updating and allocate monthly debit orders
    • De-Registration of Companies from in house system
    • Loading of SAEWA Stop Order Form’s on in house system
    • Attending to union membership queries
    • Updating the system, with regards to all salary / wage increases
    • Updating the system with all Pension / Provident, ECA, SAEWA, SBF and Council Fund contributions
    • Paying over of Funds to Stakeholders on a monthly basis
    • Monthly Levy Run’s – Printing, Posting and Emailing of Monthly Levy Returns nationally
    • Preparation of reports and data extracts for Stakeholders and meetings
    • Ensuring the correctness of data passed on to pension fund
    • Daily queries and problem solving for Stakeholders and Staff members.

    Reason: Promoted to National IT Manager

    05/2005 to 01/2011 I.T Support / Data Capturer Administrator at The National Bargaining Council for the Electrical Industry of South Africa (N.B.C.E.I.S.A)

    I.T Support (Hardware & Software)
    Support the users of BCAS (in house application)
    Capturing & Amendments to Levy Returns.
    Overseeing the Data Capturing Department. Processing of Sick Pay Claims.

    Reason for Leaving: Successfully applied for the Nation IT Coordinator position.