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Nicoleen ******** Junior First Line Analyst

Kuilsriver, Western Cape R12 000 / Month Nicoleen-Makapela-CV.pdf
Information Technology
  • Nationality: South African
  • Gender: Female
  • Ethnicity: African
  • Employment Level: Junior
  • Career Experience: 3 - 5 Years
  • Employment Status: Employed
  • My goal is to obtain a dynamic and challenging opportunity that will help me
    learn and grow personally and professionally in the field of IT where I can
    apply my knowledge and experience, acquire new skills with a team of
    professionals and provide value addition work to the organization.
    I am highly motivated technical support professional skilled in troubleshooting,
    analyzing and resolving complex technical problems

    Education

    2012-2014 NDip: Information Technology (Support Services) at Walter Sisulu University

    Experience

    15 August 2015 – 10 April 2017 End-User Support Technician at Legal Aid South Africa

     Provide 1st and 2nd level support
     Installing and troubleshooting Operating Systems (Windows 7, 8 and 10).
     Active Directory basic administration – password administration.
     Installation, configuration and ongoing usability of desktop computers, printers, and scanners.
     Logging and resolution of incidents, problems, and requests on MS Service Manager.
     Remote assist or telephonically assist users with technical issues.
     Project rollout assistance.
     Monitor, Identify and report 3rd party system issues to vendors.
     APN and Asset management with reconciliation of reports
     Mail marshal – releasing blocked e-mails
     User support and one on one training in respect of hardware and software.
     Basic network support.

    01 April 2019 – 15 December 2019 End-User Support Technician at Legal Aid South Africa

     Provide 1st and 2nd level support
     Installing and troubleshooting Operating Systems (Windows 7, 8 and 10).
     Active Directory basic administration – password administration.
     Installation, configuration and ongoing usability of desktop computers, printers, and scanners.
     Logging and resolution of incidents, problems, and requests on MS Service Manager.
     Remote assist or telephonically assist users with technical issues.
     Project rollout assistance.
     Monitor, Identify and report 3rd party system issues to vendors.
     APN and Asset management with reconciliation of reports
     Mail marshal – releasing blocked e-mails
     User support and one on one training in respect of hardware and software.
     Basic network support.

    08 March 2021– Present Junior First Line Analyst at Computacenter

     Provide 1st level support.
     Identify solutions through verbal, front line or Client authorized First Time Fixes
     Active Directory basic administration – password administration, add user to .
     Management and maintenance of shared mailboxes.
     Logging and resolution of incidents, problems, and requests.
     Remote assist or telephonically assist users with technical issues.
     Monitor, identify and report 3rd party system issues to vendors.
     Basic network support.