Thank you for taking the time to review my resume. I am interested in the position advertised. My resume is enclosed for your
assessment. My personality allows me to adjust in whatever environment I am put in, to provide a service to the best of my ability
and excellent capabilities. I would appreciate your consideration for this job opening. My skills are an ideal match for this position.
Requirements and skills:
*Responsible to improve floor operations in technical support and also to improve business processes, solving customer problems,
dealing with risk management and emergencies, enforcement of department policies.
*Assists with logging faults and doing escalations and VOC analysis.
*Assisting clients with wireless internet troubleshooting (Smart Broadband service) and FTTH.
*Experience in customer service FCR.
*Experience in computer skills using MS Office E.g. Excel, PowerPoint and accurate data inputting skills.
*Experience is customer care and Telephone Etiquette.
*Provide customer with general enquiries.
*Extensive experience in data analysis and presentation.
* Enhance customer satisfaction with billing enquiries.
*Excellent interpersonal and communication skills.
*Extensive experience in stock taking.
*Data capturing and administration.
I hope you will find that I am qualified for the position you are trying to fill. Please let me know, If I can provide you with any further
information on my background and qualifications. I appreciate your taking the time to review my credentials and experience. Again,
thank you for your consideration.
Mziwoxolo Ntsika Qaka
Pinnacle technical support agent assist with logging faults. Assisting with router configurations
and physical troubleshooting connectivity, as well as assisting with FTTH Fibre setup. Assisting
clients with faults resolution following up with fault progress and providing feedback. Guiding
clients on how to sign up and guide them through self-assistance on website. Doing wireless
networking connections to improve business FCR and customers satisfaction.