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Mziwoxolo **** Technical Support Agent

Port Elizabeth, Eastern Cape R7 000 / Month Resume-1.pdf
Customer ServiceTelecommunicationsTravel / Tourism
  • Nationality: South African
  • Gender: Male
  • Ethnicity: African
  • Employment Level: Intermediate
  • Career Experience: 3 - 5 Years
  • Dear Mr/Mrs,
    Thank you for taking the time to review my resume. I am interested in the position advertised. My resume is enclosed for your
    assessment. My personality allows me to adjust in whatever environment I am put in, to provide a service to the best of my ability
    and excellent capabilities. I would appreciate your consideration for this job opening. My skills are an ideal match for this position.
    Requirements and skills:
    *Responsible to improve floor operations in technical support and also to improve business processes, solving customer problems,
    dealing with risk management and emergencies, enforcement of department policies.
    *Assists with logging faults and doing escalations and VOC analysis.
    *Assisting clients with wireless internet troubleshooting (Smart Broadband service) and FTTH.
    *Experience in customer service FCR.
    *Experience in computer skills using MS Office E.g. Excel, PowerPoint and accurate data inputting skills.
    *Experience is customer care and Telephone Etiquette.
    *Provide customer with general enquiries.
    *Extensive experience in data analysis and presentation.
    * Enhance customer satisfaction with billing enquiries.
    *Excellent interpersonal and communication skills.
    *Extensive experience in stock taking.
    *Data capturing and administration.
    I hope you will find that I am qualified for the position you are trying to fill. Please let me know, If I can provide you with any further
    information on my background and qualifications. I appreciate your taking the time to review my credentials and experience. Again,
    thank you for your consideration.
    Sincerely,
    Mziwoxolo Ntsika Qaka

    Education

    2012 Matric at James Jolobe High

    Accounting
    Economics
    Tourism
    Maths

    Experience

    2018-2021 Senior Associate at WNS Global Services

    Pinnacle technical support agent assist with logging faults. Assisting with router configurations
    and physical troubleshooting connectivity, as well as assisting with FTTH Fibre setup. Assisting
    clients with faults resolution following up with fault progress and providing feedback. Guiding
    clients on how to sign up and guide them through self-assistance on website. Doing wireless
    networking connections to improve business FCR and customers satisfaction.