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Nothemba ****** MS Service Desk Agent

Cape Town, Western Cape R20 000 / Month Nothemba-Mapela-1.docx
Information Technology
  • Nationality: South African
  • Gender: Female
  • Ethnicity: African
  • Employment Level: Intermediate
  • Career Experience: 3 - 5 Years
  • I am a Software Development Graduate and I would describe myself as a self motivated individual, achievement-oriented, with excellent interpersonal and communication skills. I have gained valuable experience in Telecommunications as a Senior Associate (Tier 2 Agent), as a Service Desk Coordinator for one of the leading IT companies Dimension Data, as a Service Controller for ITEC Cape Town and now as a Service Desk Analyst. I continuously broaden my skills set. Some of the skills I have acquired are:

    Organized Planning
    Customer/Client Orientated
    Support (email and telephonic)
    Analysis

    My short term goals would be to further my studies, I would also like to get more exposure in my filed of study.

    Education

    2010/2013 Information Technology - Software Development at NMU

    Experience

    current MS service desk agent at Dimension Data