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Hleziphi ******* Fraud Administrator

Rosebank, Gauteng R17 500 / Month Hleziphi_Ngubeni_CV-Updated-1.pdf
Banking
  • Nationality: South African
  • Gender: Female
  • Ethnicity: African
  • Employment Level: Intermediate
  • Career Experience: 5 - 10 Years
  • I am a young dynamic and ambitious individual with strong creativity and spontaneity
    that will make my contribution to your organization a cut above the rest. My strength
    lies in my ability to be assertive well communicated and dedicated towards the tasks,
    which I undertake.
    I am an enthusiastic, bright young woman who adapts faster to new ideas and who
    also possess a good team spirit and is deadline orientated.
    I believe together we will become a highly productive force.

    Education

    2019/02 - 2020/02 NQF Level 5 at Chartall Campus

    : Banking environment overview
    : Communication skills
    : Develop and implement and operational plan
    : Management
    : Risk Management
    : Change management
    : Principles of ethics
    : Principles of knowledge management
    : Leadership and Coaching
    : Innovation
    : Change management and coaching
    : Leadership and Teamwork
    : Sales techniques
    : Customer service
    : Financial management
    : Diversity and Decision making
    : Marketing

    Experience

    2020/10 - 2021/07 Fraud Administrator/ investigator at TymeBank

    Reviewed reports and individual transactions which
    appeared suspicious to uncover possible fraudulent activity.
    Investigated cases of debit card fraud transactions, send money fraud transactions,
    Tymecodes fraud transactions, all types of fraud scams and online fraud transaction,
    which involved small and bigger amounts per case.
    Assisting other banks and internal customers with the reversal of the recovered funds
    Gathered evidence, which included recorded and written statements, financial
    documentation and audio materials for examination.
    Summarized all key information regarding investigation into detailed report for
    delivery to client.
    Reviewing and researching evidence/documents to analyse the overall fact pattern of
    claim and synthesize data into a professional report with recommendations.
    Proved successful working within tight deadlines and fast-paced atmosphere.
    Carried out day-day-day duties accurately and efficiently and managed the ability to
    thrive under pressure
    Offered friendly and efficient service to all customers, handled challenging situations
    with ease.
    Increased customer satisfaction by resolving customer fraud issues.
    Processing journals for reversal of funds paid to other banks Dealing with
    ombudsman cases/ complainants