I am a young dynamic and ambitious individual with strong creativity and spontaneity
that will make my contribution to your organization a cut above the rest. My strength
lies in my ability to be assertive well communicated and dedicated towards the tasks,
which I undertake.
I am an enthusiastic, bright young woman who adapts faster to new ideas and who
also possess a good team spirit and is deadline orientated.
I believe together we will become a highly productive force.
: Banking environment overview
: Communication skills
: Develop and implement and operational plan
: Risk Management
: Change management
: Principles of ethics
: Principles of knowledge management
: Leadership and Coaching
: Change management and coaching
: Leadership and Teamwork
: Sales techniques
: Customer service
: Financial management
: Diversity and Decision making
Reviewed reports and individual transactions which
appeared suspicious to uncover possible fraudulent activity.
Investigated cases of debit card fraud transactions, send money fraud transactions,
Tymecodes fraud transactions, all types of fraud scams and online fraud transaction,
which involved small and bigger amounts per case.
Assisting other banks and internal customers with the reversal of the recovered funds
Gathered evidence, which included recorded and written statements, financial
documentation and audio materials for examination.
Summarized all key information regarding investigation into detailed report for
delivery to client.
Reviewing and researching evidence/documents to analyse the overall fact pattern of
claim and synthesize data into a professional report with recommendations.
Proved successful working within tight deadlines and fast-paced atmosphere.
Carried out day-day-day duties accurately and efficiently and managed the ability to
thrive under pressure
Offered friendly and efficient service to all customers, handled challenging situations
Increased customer satisfaction by resolving customer fraud issues.
Processing journals for reversal of funds paid to other banks Dealing with
ombudsman cases/ complainants