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Christine ****** Account Manager

Cape Town, Western Cape R25 000 / Month CThorpe-2021.docx
Business DevelopmentInformation TechnologyProject Management
  • Nationality: South African
  • Gender: Female
  • Ethnicity: White
  • Employment Level: Senior
  • Career Experience: 5 - 10 Years
  • Good day,

    I am currently in the job market looking for a opportunity at a stable growing company where I could share my knowledge and skills.


    2019-2022 Psychology at Cornerstone



    1 October 2020 - 31 May 2021 Account Manager/Project Manager at J2 Software

    Managing training programmes, Signature creation and other components of the Mimecast service in direct contact with our customers and internal teams
    Review of customer usage and adoption of Mimecast
    Monthly reports done on sales
    Checking data accuracy in orders and invoices

    Responsibility of providing support for sales representatives

    Upsell of new features and components of the service(s)
    Understanding and discussing the options available to our customers
    Creation of work schedule to complete all work on time in consultation with management
    Staying up to date with enhancements on the products as provided to customers
    Delivery of daily, weekly and/or monthly reporting required for customers
    Managing and reviewing tickets created by customers to identify areas for improvement
    Mimecast Support for clients as required
    Change Request Processing and Implementation
    Customer Management – On-site, Virtual and Telephonic
    Customer on and off-site Training
    Software Testing and General R&D
    Maintaining SLA’s
    Administration functions as required
    Project Management