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  • Nationality: South African
  • Gender: Female
  • Ethnicity: Coloured
  • Employment Level: Intermediate
  • Career Experience: 3 - 5 Years
  • I hereby wish to apply for the technical vacancy posted. I believe that I am the best fit for this position as I do have 3years of experience in the IT industry, I do have a qualification A+ N+ and MCSE.
    I have gained knowledge on how to set up and maintain different servers, configure, install and upgrade internet connections including fibre DSL and lte. I am experienced in maintaining and setting up VoIP and Pabx systems and first-line troubleshooting for domain and email issues.
    I am willing to work under pressure, observing set timeframes and coping with constantly changing technologies.

    I wish my application could receive your favorable consideration.

    Thank you in advance.

    Education

    2/2019-7/2020 IT Tech at CTU training solution

    A+
    N+
    MCSE

    Experience

    7/2019-4/2020 Technical support at WNS GLOBAL ser

    worked as a technical consultant for Telkom clients. Verification, troubleshooting, and call resolution were firsthand call handle.KPI’s that had to be met was average handling time, compliance, call quality, attendance, and first call resolution. I assisted with DSL lines fibre flla and lte setup maintenance and upgrades, email setups and PABX systems.

    4/2020-to-date Technical Support at Axxess dsl

    In this role, I do first end troubleshooting for domains, VOIP, internet connections such as lte fibre and DSL. Assist with email enquiries SSL certificates and sales and billing enquiries.