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  • Nationality: South African
  • Gender: Female
  • Ethnicity: Coloured
  • Employment Level: Intermediate
  • Career Experience: 3 - 5 Years
  • I hereby apply for the IT Technician position as advertised on CompuJobs. I am an enthusiastic, self-motivated person and a good team player. I am an innovative individual with a proven ability to manage high work volume on a regular basis and I take pride in my dedication to quality work and the timely completion of projects. It will also be a great honor to share the knowledge and skills that I have acquired thus far.
    I have been delegated to execute supervisory and/or managerial responsibilities by the organization that I am currently working for in the absence of a supervisor based on the experience and commitment I acquired and displayed within the work environment. I also have the ability to install, configure, upgrade, administer and maintain the diverse set of server operating system software and hardware and other applications required. Partake in developing an ICT strategy plan, policies, processes, and procedures.
    I am willing to work under pressure, observing set timeframes and coping with constantly changing technology.

    I wish my application could receive your favorable consideration.

    Thanking you in advance

    Education

    2/2019-7/2020 IT Tech at CTU training solution

    COMPTIA
    A+
    N+
    MCSE

    Experience

    7/2019-4/2020 Technical support at WNS GLOBAL ser

    I worked as a technical consultant for Telkom clients. Verification, troubleshooting, and call resolution were firsthand call handles.KPI’s that had to be met was average handling time, compliance, call quality, attendance, and first all resolution. I assisted with DSL lines fibre flla and lte setup maintenance and upgrades, email setups and PABX systems.

    4/2020-to-date Technical Support at Axxess dsl

    In this role, I do first end troubleshooting for domains, VoIP, internet connections such as lte fibre and DSL. Assist with email enquiries SSL certificates and sales and billing enquiries.