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  • Nationality: South African
  • Gender: Female
  • Ethnicity: African
  • Employment Level: Senior
  • Career Experience: 5 - 10 Years
  • Employment Status: Employed
  • I am currently interested in the fraud analyst positions.Having to work in the industry for over 5 years has gained me more experience in the field.As part of my roles as a fraud analyst,I have to implement core fraud and loss prevention strategies, which have been deemed highly successful by the management. My strong communication skills and the ability to analyze potentially risky situations have made it possible for me to prevent loss from taking place since I can usually evaluate situations before they convert into crises.Over the years that I have worked as a fraud analyst, I have been actively monitoring customer and transactional records, aiming to identify unauthorized transactions and fraudulent accounts.With my expertise in performing all facets of fraud analysis, combined with my inherent interpersonal, analytical and problem-solving skills, I am ready to provide outstanding service within your organization and look forward to discussing the position with you in further detail.

    Education

    2014-2016 Public Relations at Cape Peninsula University of Technology
    2013-December 2013 Network Engineering CCNA+ at Cape Peninsula University of Technology

    Experience

    Jan 2019-Currently employed Fraud Analyst at OPCOMMSHQ

    Investigate claims of fraud or unauthorized activity from all departments (stolen identities, stolen credit cards, unauthorized wagering activity, hijacked accounts).Explain, handle and enforce client situations via phone or email with ease and professionalism at all times.Proactively search for client information using available tools and resources.Respond in a timely manner to email inquiries according to internal procedures and policies.Review any suspicious documentation that is forwarded by other departments.Keep records and investigate patterns on all known suspicious & fraudulent activity.Receive, record, track and maintain department specific files (documentation).Liaise and build relationships with other departments to assist with customer inquiries.Perform any miscellaneous duties as assigned

    June 2017-Jan 2019 Verification Officer at Mukuru

    Responsibilities include Verification of customer accounts. Query resolution,Liasing with home affairs regarding clients passports,Outbound calls to clients,liaising with our FICA and AML officers.Ensure that agents are in compliance with the rules of FICA.Creating work schedules for staff.Merging customer accounts,number change on clients profiles.Uploaded clients documents correctly and supporting notes are captured accurately after review.Pause fraudulent accounts. Report on verifications statistics. Verify 200 accounts a daily base.Ensure customers documents are authentic and report suspicious acts on clients profiles.

    March 2016-August 2016 Sales Intern at Heart FM

    Produce communication and marketing material that support the Heart fm Brand Pulse project communication plan and objectives, Liaise with project managers on new projects, liaise with clients about adverts they want to be played on air and media tracking. Administration support for sales department.Conference organizing,creation of new schedules for on air adverts. Participation in multi-million ad campaigns. Assist accounts executives with their on air projects. Assist sales manager with arranging paper work due to signing of new accounts. Corresponding with clients on behalf of account executives.Helping at the reception.Assist in processing radio bookings. Source out leads to Account executives. Compile sales schedules. Organise venues and catering for meetings. Coordinate travel arrangements for the sales team. Monitor annual contract commitments of on air projects,also ensure that clients pay on time for their on air projects.