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  • Nationality: South African
  • Gender: Female
  • Ethnicity: African
  • Employment Level: Junior
  • Career Experience: 3 - 5 Years
  • I have excellent sense for detail and have extensive knowledge of computer and telecommunication equipment, I have done a team projects as part of my studies, so I am comfortable working as part of a team and am confident in my interpersonal and communication abilities. I am passionate about learning about the new things in technology, meeting people, and being part of projects.

    I have also gained experience in media production industry where the position required me to serve as Tier1 and Tier2 contact for the client and responsible for logging calls and resolving client queries. I was expected to consistently provide excellent customer service to the clients, as well as escalating client needs and goals within the organization to ensure quality and standards are met. I also needed to keep and maintain relationships with existing clients and maximize efficiencies and ensuring that maintenance of equipment in the field are done within SLA agreements

     

    Education

    Jan 2013 - Dec 2015 National Diploma - Information Technology at Nelson Mandela University

    Experience

    March 2017 - March 2021 Network Operations Control Centre at Bluchip Retail Solutions