Tier 3 IT Support Engineer Full Time Permanent

Tier 3 IT Support Engineer – Cape Town

A Tier 3 IT Support Engineer job vacancy is available in Cape Town, Western Cape, South Africa.

An IT Support Engineer (Tier 3) is required by our client based in Bellville with an MCSE and 6-10 years’ experience in a Tier 2/3 Server Support Engineer environment preferably in a medium to large enterprise.

Experience implementing and securing Azure solutions, O365 applications, Enterprise Cybersecurity solutions, Enterprise Vulnerability Management Solutions, Enterprise Hardware, Operating Systems, enterprise networks, backups and disaster recovery, and voice and Contact Centre Solutions.

You will enjoy working in a fast paced environment where IT is seen as a competitive advantage.

You will be working with, evaluating and implementing all the latest technology.

You will use your experience in cybersecurity, vulnerability management, enterprise hardware, server operating systems, backups and disaster recovery to secure, optimise and improve the IT infrastructure.

You will have access to extensive training opportunities including internal and external courses as well as conferences to grow your knowledge and career.

We are looking for a well-rounded generalist with a broad range of experience that is quick to pick up new technologies.

Your work will be a combination of implementing new technology and supporting existing.

Responsibilities of the Tier 3 IT Support Engineer:

• Installs, configures, monitors and maintains Backups and DR environment
• Monitors, investigates and remediates all security threats from multiple sources
• Takes ownership of all assigned project work
• Executes all project work according to targets
• Resolves all service requests according to SLA
• Installs, configures, monitors and maintains IT infrastructure
• Reviews and recommends infrastructure specs
• Attends meetings and updates documentation
• Supports Tier 1 & Tier 2 Engineers

Requirements of the Tier 3 IT Support Engineer:

• MCSE: Core Infrastructure/Cloud/Productivity, Azure, O365 or similar qualifications.
• Certifications in cybersecurity, Linux, enterprise backup solutions, vulnerability management solutions, AV/EDR also an advantage
• 6-10 years’ experience in a Tier 2/3 Server Support Engineer environment preferably in a medium to large enterprise
• Experience implementing and securing Azure solutions
• Experience implementing and securing O365 applications (Office, Exchange, Teams, OneDrive, SharePoint Online, Power BI)
• Implementing, monitoring and remediating Enterprise Cybersecurity solutions (Firewalls/SIEM/MDR/CIS)
• Implementing, monitoring and remediating Enterprise Vulnerability Management Solutions
• Implementing and supporting Enterprise Hardware (Servers, SAN’s, tape libraries etc)
• Implementing, supporting and securing Operating Systems (Windows Server and Desktop, Linux Servers, Android, iOS)
• Implementing and supporting enterprise networks (AD, HYPER-V, DHCP, DNS, WSUS, ADFS)
• Implementing, supporting and testing enterprise backups and disaster recovery
• Implementing and supporting enterprise voice and Contact Centre Solutions
• Ability to prioritise and work under pressure

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