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Telesales Team Leader – Johannesburg
A Telesales Team Leader position is available in Braamfontein, Johannesburg, Gauteng, South Africa.
R10 000 – R12 000 per month plus commission
To effectively coach, supervise and coordinate the daily sales activities of the sales team in order to achieve and exceed set sales targets for the campus.
Educational Requirements – Telesales Team Leader:
- Grade 12
- Relevant qualification with Sales and Marketing advantageous
- Min 3 years working experience in similar role is required
- MS office proficient
Duties and Responsibilities – Telesales Team Leader:
- Monitor and motivate direct reports in order to reach agreed sales targets
- Deliver excellent customer service
- Carry out accurate and efficient sales related administration
- Display and apply extensive product knowledge
- Display accurate and efficient use of ICAS, Bitrix and DAS systems
- Sales revenue vs Target
- Monitor and report on daily sales activities
- Allocate individual revenue targets to consultants and monitor performance against targets
- Pursue, assist and monitor sales by consultants for new and previous customers
- Monitor account adjustments for course deferrals, transfers and cancellations
- Monitor achievement of targeted figures against breakeven numbers
- Implement new sales initiatives including show days, corporate presentations, and clinically targeted customer bases, based on product relevance
- Deliver excellent customer service
- Implement questionnaire for CSS in conjunction with consultants to monitor the level of customer satisfaction with sales processes
- Keep record of results of questionnaires collected
- Develop complaint/query log in conjunction with consultants and monitor the resolution and response to these queries
- Keep record of complaints/queries logged
- Resolve student enrolment queries promptly, accurately and efficiently
- Call customers to ensure sales process is handled effectively
- Check that follow up information has been sent out
- Ensure that follow up has been done
- Sales administration and reporting
- Monitor and allocate daily sales leads to agents
- Daily review of leads activity for all sales consultants
- Ensure all sales application forms are correctly completed
- Record daily new intake student numbers
- Report on number of calls made and queries taken
- Implement tracking system to ensure completed applications are registered timeously
- Ensure regular communication to students that have pending registrations
- Update daily sales dashboards for management information
- Send sales reports to distance sales managers within the agreed deadlines
- Analyse all sales reports
- Management of sales consultants
- Provide leadership and direction to direct reports
- Manage performance of sales consultants to ensure performance objectives are met
- Performance management of staff and implementing disciplinary actions in line with HR policies and procedures
- Identify and manage training needs of sales consultants
- Product knowledge and system usage
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