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Sign inTechnical Support Engineer job vacancy in Stellenbosch.
Technical Support Engineer Responsibilities:
- Provide first-line post-sales technical support to international customers.
- Diagnose and resolve technical queries and escalate complex issues when required.
- Manage customer issues through to resolution.
- Develop and maintain support platforms, ticketing systems, FAQs and knowledge bases.
- Manage customer onboarding and create training materials.
- Maintain accurate customer hardware, firmware and configuration records.
- Create technical documentation, user guides and troubleshooting resources.
- Analyse recurring issues and work with engineering teams on product improvements.
- Monitor support performance and improve customer support processes.
Technical Support Engineer Requirements:
- BEng, BSc Eng, BTech or National Diploma in Electronic, Electrical, Computer or Mechatronic Engineering, or equivalent.
- 2+ Years’ experience in a customer-facing technical role.
- Understanding of RF and digital communication fundamentals.
- Ability to interpret schematics, technical documents, test reports and telemetry logs.
- Experience with laboratory equipment such as spectrum analysers, signal generators and power meters.
- Understanding of FPGA firmware and embedded C.
- Experience with Git, Jira, Confluence, Slack or similar tools.
- Satellite, aerospace, RF/communications or embedded systems experience advantageous.
- Python scripting and satellite communication knowledge advantageous.
- Excellent English communication and technical writing skills.
- Strong organisation, problem-solving and customer service skills.
- Valid passport and willingness to travel internationally when required.
- South African citizenship or valid work permit.