Log In

Don't have an account? Sign up now

Lost Password?

Sign Up

Information Technology

Technical Support Engineer (3rd Line) Full Time Permanent

Technical Support Engineer (3rd Line) – Cape Town

A Technical Support Engineer (3rd Line) position is available in Cape Town, Western Cape, South Africa.

An international IT Managed Services Provider based in Cape Town, is looking for a 3rd line Support Engineer with at least 3-4 years’ experience, to support their clients remotely as well as onsite when required.

The team is very technical, and you will have the many opportunities to get involved in not just technical support, but also project work, maintenance, upgrades, and other aspects of the business.

Job role – Technical Support Engineer (3rd Line):

  • Provide 1st to 3rd line support via email, phone, and remote support to our client’s based in the UK, SA, Europe, Asia, and the US.
  • Visit customer sites/offices to troubleshoot, configure and implement various IT solutions and services. (SA)
  • Troubleshoot and fix various IT hardware related issues, including liaising with 3rd vendors through to resolution.
  • Troubleshoot, diagnose, and fix most Microsoft technologies (Cloud & On Premise) as well as third party applications/systems.
  • Work directly with senior engineers, to resolve complex issues as well as assist in project roll outs.
  • Be willing to work flexible hours to provide support for clients in the UK, SA Europe, US, and Asia. (On-Call Rota)
  • Be proactive. You should always look for opportunities to improve what we do, improve customers IT systems, and find smarter ways to deliver excellent service.
  • Maximize and promote system utilization for all users, providing relevant training where necessary.
  • Maintain documentation for all systems (hardware and software). To include all applications installed and network topology/diagrams.
  • Provide excellent service to all customers and be willing to go the extra mile.
  • Get involved and deliver in complex projects for customers.
  • Assist with technical presales, design, and project planning.

Skills and experience required (3 years’ plus Experience):

  • Microsoft Windows 7, 8, 8.1, 10, 11
  • Microsoft Server 2008, 2012, 2012R2, 2016
  • Cloud Platforms (M365 Suite, Azure, AWS & Google Cloud) – Working knowledge of AWS and
  • Google cloud preferred but not essential
  • Microsoft Active Directory, Group Policy, DHCP and DNS
  • Excellent understanding of Network Technology VLAN, VPN’s, Firewalls, Cyber Security, and IP routing protocols.
  • Excellent understanding of Wireless network technologies
  • Good understanding of SIP/IP Telephone Systems
  • Excellent understanding in Enterprise endpoint protection services and products.
  • Excellent understanding of Back-up technologies (e.g., Veeam, MSP360, LiveVault.) (Cloud and on Premise)
  • Various 3rd party Applications and Systems etc.
  • Virtualization technologies.
  • Excellent understanding and experience in Infrastructure Maintenance and Alerting routines. (Ensure system integrity, and minimization of down time)
  • Experience with Policies, Procedures, Training, Compliance requirements.
  • Remote Support

Desirable Certifications / Skills / Experience – Technical Support Engineer (3rd Line).

  • Microsoft 365, HP, Fortigate, SonicWall, Dell Certifications/Experience
  • Mac OS
  • Autotask PSA and RMM
  • Microsoft SharePoint Configuration
  • Project Management experience and or certifications
  • Presales experience preferred but not essential

Technical Support Engineer (3rd Line) - Cape Town

Search all available job vacancies in South Africa →