Systems / Business Analyst Full Time Permanent

Systems / Business Analyst – Cape Town

A Systems / Business Analyst position is available in Cape Town, Western Cape, South Africa.

PBT group has a requirement for a Systems Analyst / Technical BA to assist with the documentation. They will have the support of the Service Management Specialists and team to find the information via workshops. The Analyst will be setting up a configuration database (they will have a template to work from).

The Systems Analyst will work hand in hand with the Architect and be involved in detailed design of the project.

The Senior System Analyst is responsible for bridging the gap between business requirements and the development team.

The System Analyst must understand the business requirements as well as the technical environment and marry the two up. This entails interaction with business, business analyst and technical stakeholders and compilation of Functional Requirements Specifications against which the development and architecture team is able to deliver the solution.

In addition the System Analyst must be able to investigate and understand the existing technology, constraints and solutions in place, down to the ability to interrogate and model databases, and top level system architecture.

The ideal System Analyst has a combination of a strong technical background, software testing skills as well as business understanding, elicitation and communication skills.

Duties – Systems / Business Analyst:

• The analyst will document their services (processes and capabilities supporting them) from a customer journey perspective with RACI going down to configuration item level.
• Identify and document and add any improvement opportunities to a backlog.
• Facilitate workshops.
• Documentation in Visio and excel for now.
  • processes to provide a service from our catalogue (e.g. request to establish a hub environment) – facilitate sessions with all role players to confirm the steps, the flow, with inputs/outputs, RACI, tools used, business, configuration items, SLAs, etc.
  • art of this would be to look at the technical flows so that the configuration management is documented (required as input into the new service management tool).
• Functional and Testing
  • Understand and Analyse systems in the environment, including database and top level architecture understanding
  • Produce Functional Requirements Specifications
  • Produce accurate mapping of “As is” and “To be” processes
  • Identify project risks and issues and ensure that they are documented
  • Produce User Acceptance Test Cases and Scenarios and assist with SIT and QA testing
  • Provide regular, continuous and accurate feedback to project management team
  • Participation in and sign-off of user acceptance testing, pilot and production testing
• Adhere to set process standards
  • Co-work with the Business Analysts and technical team to define and design solutions that meet customer requirements
  • Co-work with the project manager to drive delivery on time, within budget, scope and quality
  • Perform efficient and effective JAD facilitation with relevant project stakeholders
  • Build and maintain meaningful relationships with stakeholders

Skills Required – Systems / Business Analyst:

• 5 or more years Technical Business Analysis experience
• 3 or more years within a mature PMO environment
• A hands on technical background such as software development or database development will be a strong advantage
• Business analysis methods, practices and techniques
• Business process modelling and mapping
• Formal methodology such as UML and BPMN will be a strong advantage
• Proven track record of successfully implementing technology projects
• General understanding in the areas of application programming, database design and project management is highly desirable
• SQL Query and basic Relational Database design skills
• Understanding of modern enterprise application building blocks

Qualifications Required – Systems / Business Analyst:

• Matric
• B-degree or similar an advantage
• Business Analysis qualification an advantage
• Project Management qualification an advantage

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