Support Engineer – Cape Town

A Support Engineer position is available in Century City, Cape Town, Western Cape, South Africa.

Brief Job Description – Support Engineer:

Taking ownership of user issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Daily checks
Support the IT team with projects when required

Duties – Support Engineer:

Desktop support for all users (all Sites) office hours / after hours, including weekends
Windows support
Printer installation and troubleshooting issues
User wifi issues
CCTV issues onsite and remote
Pulling of footage during office hours and after hours
All Building Internet and Wifi issues
Hardware Issues
Log service calls with external service providers
Turnstile issues
New User setup
Maintenance of Server Room
Telephonic support after hours
On call during weekends including all public holiday. (Telephonic, remote and going to site.
Responsible for requesting of quotes for IT Equipment
Responsible for insurance cover on IT equipment
Responsible for Stock control
Responsible for logging of insurance claims
Logging calls with vendors when links go down all buildings
Use of own vehicle to travel to different site
Receiving of IT equipment delivered
Asset tagging of IT equipment.

Network Troubleshooting ability:

Determine status of network connectivity
Check Power to equipment
Determine if the reason for a network failure (find network loops etc)
Port security violations (determine if there a shutdown port and why its been violated)
Test cable for breaks and latency (core uplinks, links to rooms etc)
Troubleshoot access point issues(No POE, Failed configuration etc)
Check switch status (determine status indicators references)
Determine WAN link failures or latency issues .
Must able to subnet (multiple networks onsite)
Determine contributing factors that affect WIFI signal (very common)
Ability to install and configure switches (very common after multiple power failures)

CCTV :

Know your way around the NVR
Camera trouble shooting (in most cases will require the removal and flashing of the unit)
Retrieval of cctv footage

Support Engineer Full Time Permanent