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ServiceNow Systems Administrator – Cape Town
A ServiceNow Systems Administrator job vacancy is available in Cape Town, Western Cape.
As a ServiceNow System Administrator, you will be part of a growing DevOps team, working to support the ServiceNow ITSM/ITOM solution that underpins our growth and innovation as a leading Managed Service Provider.
You will act as first point of contact for all requests and incidents coming to the DevOps team largely from internal resolvers and Content+Cloud business users. You will proactively manage the queue by reviewing new tasks and carrying out initial triage, keeping the requesters updated with progress and overseeing the incident or request through to completion.
As a junior member of the team, you will be expected to handle no-code/low-code platform configurations, such as group memberships, user permissions updates, and straight-forward customer on-boarding and off-boarding tasks in ServiceNow.
You will help manage resourcing in the team by building ServiceNow reports and dashboards showing ticket volumes and SLAs met/breached.
You will be an advocate of ServiceNow and demonstrate a willingness to self-study, to expand your ServiceNow knowledge within your own personal developer instance. You will work as part of a larger team, assigned to a Senior Developer to mentor and train you and you will be hoping to grow your career to a Junior Developer role by achieving relevant ServiceNow badges and certifications.
Requirements:
- Works under the supervision of a senior platform team member
- Manages the platform team backlog of incidents and requests
- Fulfils user admin requests and permissions management
- Performs data imports and exports where required
- Builds team reports and dashboards illustrating sprint velocity, incident resolution and request fulfilment trends and metrics
- Carries out general administration within the platform
Health and Safety
To comply with Health and Safety legislation, following Content + Cloud processes to ensure your own safety and the safety of others.
Required skills and capabilities:
- Strong analytical, problem solving, communications, teamwork and customer support
- ServiceNow Certified System Administrator – desirable
- ITIL foundation – desirable