The role of the Content+Cloud Transition Project Manager is to orchestrate seamless, profitable delivery of both projects and transitions to Content+Cloud’s clients. The right person will thrive on organising activities and communicating goals, objectives and results between Content+Cloud functional teams and the customer. The Content+Cloud Transition Project Manager will coordinate the overall schedule of work across multiple projects and transitions.
The Transition Project Manager is responsible for ensuring the successful transition of new or changed services from sale, through the project phase and into normal service support, ensuring the relevant Content+Cloud support teams are fully equipped to deliver services according to SLA. The Transition Project Manager will also own the comprehensive end to end Service Transition & Project Process as well as ensuring there is continuous review and improvement to the process.
The role requires strong background in Technical Project Management with high level knowledge in Transition & Onboarding, ideally in a Managed Service environment, and a technical understanding, with the ability to interact with customers at all levels of seniority in order to understand and deliver against their expectations.
Duties and responsibilities:
Process & People:
Health and Safety
Key performance indicators (KPIs):
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