Although this role has been advertised as Content + Cloud, please note that you would be employed by Mirus, one of the group’s companies.
The Service Transition Manager is responsible for ensuring the successful transition of new or changed services from sale, through the project phase and into normal service support, ensuring the relevant Mirus support teams are fully equipped to deliver services according to SLA.
You will also own the comprehensive end to end Onboarding Process as well as ensuring there is continuous review and improvement to the process.
They will define and drive to completion all aspects of a service solution related to the transition of that Service, liaising with all required Internal Teams, Suppliers and being a key member of the customer facing team through the post sales process and into business as usual support.
You will work with project managers and internal teams across Mirus as well as Suppliers and Customer contacts to ensure that all Service Transition elements of a service solution are documented, approved, tested and delivered. They will work closely, and build key relationships within, Business Development, Account Management, Service Delivery Management, Service Operations, Reporting and Business Support teams.
This role requires a strong background in Service Transition, ideally in a Managed Services environment, and a technical understanding, with the ability to interact with customers at all levels of seniority in order to understand and deliver against their expectations.Process & People:
Minimum of 2 years Service Transition experience across a number of IT projects, ideally in a Managed Services environment
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