Service Delivery Manager Full Time Jobs

Service Delivery Manager position available in Cape Town.

We are currently looking for more amazing people to join the Sigma Family, this time as a Service Delivery Manager. Before we tell you more about this opportunity, let us share why you should join us at Sigma.

Location: Sigma Diep River Office.

Salary: Competitive

The purpose of the position is to motivate, manage and develop the knowledge and skills of Team Leaders whilst contributing to the overall management of the contact centre.

What Your Day-to-Day will Look Like:

• You will drive performance and service delivery alongside mid-senior management within the Collections Department.
• You’ll be focused on driving campaign performance and tracking outcomes.
• You’ll be reporting into an Operations Manager, most of which will have started as an advisor themselves, so they are the best placed to support you.
• You will be effectively coaching and mentoring your Team Managers to better overall campaign performance.

What Amazing People Will Bring to the Role:

• You have at least 2-3 years Team Management experience working in a utilities BPO (Collections) environment.
• You are vibrant, energetic and full of charisma and determined to make this role your own.
• You are a person who is passionate about delivering exceptional customer service.
• You are forward thinking and driven to always be your best.
• You thrive driving performance and cultivating great relationships with internal and external stakeholders.
• You are confident Leader who strives to achieve the best results possible.
• You embrace change, and Delivering excellent customer service through various platforms.
• We do ask that you have a willingness to learn and an ambition to shine! If you have the attributes above, you are going to love it here!